Tom Gray Auto Sales

I contacted online to see if they had the vehicle I was interested in & they did reply by email quickly that they had the car. I then called to arrange a test drive. I called on a Monday to check lot hours-was told to come in on Saturday due to rush-hour traffic during the week. And they close at 5 or 5:30 during the week. I work during the week until 5 so I planned to come in on Saturday. I called Thursday to find out what their 'dealer fees' are before applying for pre-approval with my bank to see total I need to borrow. I asked the question to the salesperson that answered & he said "I'll make it real easy for you..just text me your info and fax number." So I did and he faxes a buyers order/sales agreement (that did show the dealer fee). However, it had the full asking price of the vehicle listed on it. It's hard to describe exactly but I felt insulted. Why didn't he just say "our fee is 199 on every sale or whatever it is? On top of that, why would you assume a person would offer to pay more than the retail value on a vehicle (the one was priced about 400 high). It was a major turn off--or maybe just a personality clash--I dunno. Anyways, I didn't even go look at the car. I recommend adjusting your open hours at least 1-2 days a week to accommodate people that work typical office hours like until 7 or so (open a tad later those days). And actually listen to what a potential buyer is asking and answer without assuming. If they are asking a stupid question then find out why (they may not understand the why's behind something) and treat them with respect (even if it's pretend).

As a single female, I am always looking for a comfortable place to purchase a car. Darrell Tinsley greeted me as I walked in the door. All the key questions were answered ( what type, what you want to spend, ect.) Their selection was awesome. Darrell was so helpful. Answered all my questions. I walked away knowing I had found exactly what I was looking for.

I HAD AN EASY EXPERIENCE WORKING WITH THE SALES PERSON AT TOM GRAY AUTO SALES. I WAS HAPPY WITH THE HARD WORK THEY PUT INTO TRYING TO FIND THE RIGHT CAR FOR ME. TOM GRAY AUTO SALES HAS A GREAT SELECTION OF USED CARS.

MY EXPERIENCE WITH THE DEALERSHIP WAS VERY PLEASANT! THE SALESMAN WAS KIND AND HELPED ME FIND THE CAR SUITED JUST FOR ME. I ALSO GOT THE BEST DEAL AROUND TOWN AT TOM GRAY AUTO SALES.

I called about a car and got Darrell. He wasn't very helpful in answering any questions I had about the car. He just proceeded to tell me how many people are coming to look at the car and how amazing it is. It really put me off. It was hard to get any questions answered with anything but him telling me how many people are coming to look at the car and how it's such a hot commodity. The whole thing was quite unprofessional and off-putting.

Was very interested in a vehicle I had seen. Went to website, made several inquires. No responses. Went to facility at 5:00pm, website says closes at 5:30 pm. They were closed at 5:00 pm. Went the next morning at 9:00 am, encounter "Darrell". Darrel was more interested in his texting, than an actual live customer. Darrell was rude, and annoyed with my interruptions. I asked for the owners info, and was given a card, that had the store number, and listed closing at 6:00 pm. Not sure how this place is still in business?

I got an email saying the car had been sold, they didn't even try to talk me I to looking at another car or anything. I'll never recommend this dealership to anyone!