Gurnee Volkswagen

Called Gurnee Volkswagen to confirm the availability of a car. They confirmed they had it. Drove 45 minutes to get there, only to be told they had traded it to another dealer 20 minutes ago. Absolutely putrid customer service. I wouldn’t buy a car from them if they were giving them away.

Excellent, speedy service for my 1st diesel oil change. Amanda exceeded my expectations for vehicle check in and checkout. The person that processed my payment was also very nice. Service took 1 hour which fit my schedule perfectly. Will definitely come back for more services when the time comes. A+++

If i could give this dealership no stars that is where it would be. On July 20th I bought a brand new 2024 Tiguan (I highly suggest you get one from a different dealership) Not only were the sales people uneducated with the process but they then slipped different paperwork in and tried to talk their way around it. I have been trying since July 22nd to get this corrected with NO LUCK. First in finance Donny took over because Leo didn't process it right. Donny did NOT fix it and although the paperwork at the dealership is correct my loan amount is still 8K higher than it should be. I then spoke with Billy the sales manager and he assured me Donny fixed it. NOT DONE and oh.. Donny and Leo no longer work at this dealership. I have engaged the BBB, Volkswagen Corp as of yesterday and if this is not resolved by the time I have to make my first car note on September 3rd I will be filing a police report for the bait and switch actives after that it will be a court matter. You have completely taken the joy away from me buying a new car. Sales- Jose and Manny fast talking fraudsters Finance- Donny and Leo, Leo slipping in new numbers and Donny not fixing it in over a month. Sales Manager- Billy. Didn’t care to listen told me the bait and switch was my fault. The operator that takes the calls should be given a raise and get a job somewhere else.

Friendly, competent, knowledgeable personnel. While the 20,000 service probably does not usually result in many “issues” it was still good to hear from the tech all of the items that were checked.

My first service on my ‘24 Atlas was all I could ask for. Professional, timely and very friendly. I would not even think of changing anything!!

This is the place for a new or used car, great service very much respect

It's was an easy and pleasant sale experience. However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 Atlas and waited 3 weeks for a service appointment and a loaner. Even in week 4 there is still no loaner available and nobody can tell me when I could get the vehicle serviced.

This was by far the best experience I’ve ever had for service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, resulting in half the price. The lady in the service department was nice, straightforward and followed through on everything she told me. Their shuttle drove me to my home in Buffalo Grove and drove me back when the service was complete. I will never, ever go to another VW dealership for service going forward. This place is the best!

excellent service and staff! that all no need of more word just speechless it was a wonderful visit.

Stay far, far away from this dealership! If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments with them. They even had me convinced to come back with the guarantee of securing a loan at a similar price. But as soon as I agreed and got everything in writing, they pulled a fast one on me. They ran my credit, everything checked out, they handed me the keys to what was supposed to be my new car, and even got me set up with the phone app. But just when I thought things were finally falling into place, the finance manager dropped a bombshell. He had the audacity to tell me that the numbers the general manager gave me were bogus and they couldn't honor the agreement we had. I specifically asked them to confirm with the finance team before running my credit, but they went ahead anyway, fully aware that the deal wasn't going to work out. Now, thanks to their lies and incompetence, I have a pointless hard inquiry on my credit score. They practically begged me to come back, only to pull the rug out from under me once I had the keys in hand. This place is a joke, run by fools who lack any sense of professionalism or honesty. Save yourself the headache and avoid this establishment in Gurnee like the plague! Zero STARS if I could !