Reviews
They had my car for 8 days, admittedly over Labor Day
They had my car for 8 days, admittedly over Labor Day wknd. Dropped it off Monday 8/25 for 8am 8/26 appt. Didn't hear back until Supervisor called on Saturday 8/30 and said I had to buy a battery before they could run diagnostics. Battery was fine when I dropped it off. Brought in new battery for $220 on 9/2, because I wasn't paying $450 to buy one from them. Got it back on 9/2, 8 days later. Very frustrating. I called 3 or 4 times with no luck.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience and the work performed to be done quickly and accurately. It's disappointing to hear we did not meet all these expectations. Your comments are being shared with upper management, and someone will call you to discuss the issue you encountered further. Again, we apologize for the inconvenience the issue caused. Thank you for your business, and look forward to speaking with you. Kind regards
I went to see what they had on the car lot and saw cars I
I went to see what they had on the car lot and saw cars I liked they worked to get me into a car I liked. I am happy with y purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car purchase! We thank you for choosing Dale Earnhardt Jr. Buick GMC Cadillac and for posting this great review. If you have any further questions, please give us a call. We're always happy to help!
Wait time just to check out was almost 45 minutes.
Wait time just to check out was almost 45 minutes. Otherwise it would be ***** for service
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience. It's disappointing to hear we did not meet all your expectations. Your comments are being shared with management regarding the issue you encountered so that we can improve our processes. Thank you for your business, and look forward to serving you in the future.
Service is good Prices are too high and could be lower I
Service is good Prices are too high and could be lower I like the video description of car needs Courtesy driver Rick was very nice
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We want all our clients to have a comfortable and stress-free experience. It's disappointing to hear we did not meet all your expectations. Your comments are being shared with management regarding the issue you encountered so that we can improve our processes. Thank you for your business, and look forward to serving you in the future.
Jennifer was great.
Jennifer was great...went above and beyond...she was very knowledgeable, and sympathetic to my situation...stayed in touch throughout the entire process, until my truck was done...would not hesitate to go back to her again for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We want all our clients to have a comfortable and stress-free experience with us and are glad to hear we met your expectations. We sincerely thank you for your business and this great review. We could not agree with you more…Jennifer is great - we are lucky to have her as part of our Service team! Have an amazing day.
Had an appointment scheduled for 8:15am.
Had an appointment scheduled for 8:15am. Vehicle sat outside for 2 hours. When I inquired about why it wasn?t taken in the back I was told it will be a while they were backed up. When I told them to give me the part I would pay for the part and put it on myself. All of a sudden they were ready to pull it in the back for service. Repairs were made and the vehicle was brought back and parked. I waited 30 minutes and no one came and got me. I asked a service personal about the status and they said oh Jennifer is your consultant she left to go to her kids orientation.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like the opportunity to address your concerns. Please reach out to us directly at (850) 270-1453 when you have a chance. Thank you, and we look forward to hearing from you.
The dealership is great but the representative for
The dealership is great but the representative for services needs better customer service. His attitude wasn’t the best.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, we always want our customers to be greeted and treated in the best professional manner so we are disappointed that we failed to do that during your recent visit. Your comments are being shared with our service director so that he can address the issue. We sincerely thank you for your patronage and hope to be of service in the future. Kind regards –
My visit at Dale Earnhardt JR Buick GMC with Advisor
My visit at Dale Earnhardt JR Buick GMC with Advisor Denise was a nice experience. Denise was very professional and knowledgeable. Denise took the time going over the paperwork with me and explained everything to me. I've purchased 3 vehicles at Dale Earnhardt JR Buick GMC in Tallahassee, Fl and because of another advisor I had became very skeptical about returning. After seeing Denise I no longer feel that way. Thank you Denise for making my service visit a very positive experience. I will return to GMC.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dtaylor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dale Earnhardt Jr. Buick GMC. Thank you for your continued patronage and support. We look forward to being of service to you in the future. Take care
David Sharpe, such a fantastic job getting me in and out
David Sharpe, such a fantastic job getting me in and out in my new truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, thank you so much for your positive comments and your overall experience with us. We appreciate the special mention of our team member David we are fortunate to have such an awesome professional as part of the DEJ-BGC team. Enjoy your new truck, and please don’t hesitate to call if we can be of assistance. Have a great day.
Always courteous and helpful.
Always courteous and helpful. Mr Bell goes out of his way to make sure all my concerns are addressed. He follows up after my service to ensure satisfaction. I highly recommend Dale Earnhardt to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this glowing survey. We are so glad to hear that everything was done quickly and to your satisfaction. Our service team works hard to provide a positive experience for all our customers and we are glad we met your expectations. If we can be of help, please feel free to call us, we are always happy to help. Regards - the Team at Dale E Jr. BGC