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Northwest Hills

(741 reviews)
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Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 614-4075 (877) 614-4075
Used (866) 725-9636 (866) 725-9636
Service (877) 468-5002 (877) 468-5002

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northwest Hills from DealerRater.

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I can"t believe I bought A Honda!

Was looking for Yr. old Taurus or Lacross. Found to be out of my Price range. Vin introduced me to the the 2016 Accord, walked me through the deal and I now own it. I had no intention of buying other than a Ford as the last 7 cars I had were fords, (6 Taurus and 1 Sable). I went to NW Hills because my brother in law just got a Lacross which I liked. I still can't believe that I now own a Honda Accord.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

So grateful

I'm so grateful for everyone's persistence and willingness to work long hours on just my situation and get me into a fantastic truck. I can't thank everyone enough. Vin was great to deal with as well as Roger working the deal out. Many thanks again for your efforts. Mike goslee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love my new car!

Vin was great! My dad previously worked with him about a year ago and purchased a new car through northwest hills Andy had a great experience so I figured why not see so for myself. I purchase a 2016 Cruze and love everything about it. I always planned on my first car I purchased being a Cruze and this one exceeded my expectations. I was in the service department Monday getting my car worked on and while I was waiting decided to look around and spotted my now new car parked out front. I was able to look and see everything about it and fell in love. Within hour I was called back by vin and given numbers and ended up going back and taking it for a test drive. Once I pulled back into the parking lot I was sold and knew this would be my first new car purchase. Two days later I drove off in my fabulous new car!! My buying experience was very easy and I left a very happy customer. I would recommend northwesthills to anyone and I definitely will be going back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A Great Chevrolet experience!

This was our first new car purchase, and we could not be more estatic! From the first time we stepped into Sullivans Northwest Hills Chevrolet, to the third visit when we drove off the lot in our 2017 Chevrolet Cruz, we felt appreciated. The salesman TJ Fitzpatrick, was welcoming, friendly and knowledgeable of the cars. He went above and beyond to help us out, get exactly what we were looking for. I would absolutely refer Mr. Fitzpatrick, and this dealership to all of my friends and family, whenever any of them are looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vin was an honest guy that didn't BS me.

After visiting 4 other dealerships and being in contact with 10+, I bought a truck from Sullivens. Vin was straight forward and honest from the beginning. He didn't try to talk me in circles. The price they advertised was an actual price, that they honored. He didn't nickel and dime me, and even managed to further reduce it by 60 some odd bucks, and went and had the gas tank filled, when he didn't have to do so to make the sale. When I had questions, even though he probably knew the answer, he always went to verify with the appropriate person/department. Emails and calls were returned very promptly. Darren was also great to work with. Got me in and out. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Repeat Customer

I had a good experience at Northwest Hills when I purchased my 2013 GMC Terrain. The car was trouble free since purchase, and the Service Department was great too deal with for the routine maintenance . So when needing a new car I decided to just have Vin sell me the 2017 version of the Terrain. There was no nonsense involved. He looked up my available rebates and discounts, gave me a price, and we were done. Then he took care of all the details, and I was able to pick up the care a few days later. It would have been even sooner except for a huge snow storm that shut down my bank for the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome new car-buying experience

Excellent experience for my first time purchasing a new car. I bought a 2016 Chevrolet Malibu that ended up being nearly $9,000 below MSRP....this dealership clearly offers great pricing and incentives. Vin was very flexible with test driving the car and was very attentive to customer service. All employees were very knowledgeable and willing to help out in sales and financing. This was definitely an A+ experience all-around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Used truck purchase

Overall a great experience at northwest hills and Vin my salesperson was cool to deal with. Paid top price for my Chevy but OK ! Love my truck thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic service

I had the best experience for my first time leasing. Vin was readily available when I needed to talk to him. Roger was able to assist me in getting my lease approved. Darren was patient in working with me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy Customer

We were originally looking at a new Grand Cherokee Summit with salesman Vin. We left the dealership to do some shopping around. Vin called two days later with a great lease return that was a perfect fit for us. I was please with the service and honest advice we received. I would recommend Northwest Hills and Vin Kjersgarrd when you are in the market for your new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.