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Meet James Falasca

James Falasca headshot
Master Technician
(32 reviews)

Reviews

Great service, I would like to congratulate everyone but

Great service, I would like to congratulate everyone but especially Mr. Jesus who did an excellent job on my car, thank you very much!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback, Marcelo! We're so glad to hear that you had great service, and we’ll be sure to pass along your congratulations to Jesus for the excellent job he did on your car. We truly appreciate your kind words and look forward to assisting you again in the future!

This was the second time I went there and I had great

This was the second time I went there and I had great service. I have no complaints about the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thank you so much, Marcelo! We're so glad to hear that your visits have been smooth and enjoyable. We appreciate your trust in us and look forward to serving you again!

Kelly service department is really great.

Kelly service department is really great. I love working with Fifi from The service department. He is awesome. I always feel like I am in good hands when I am working with Fifi. Highly recomend Fifi from. The service department. He’s the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words, Adilson! We're happy to hear that you have had such positive experiences with Phi Phi in our service department. It's wonderful to know that you feel well taken care of and confident in the service you receive. We appreciate your recommendation and look forward to continuing to serve you. If you need anything else, please don't hesitate to reach out. Thank you for choosing Kelly Nissan of Woburn!

Excellent service department!

Excellent service department! Leased my car here as well after visiting several dealerships they gave me the best deal and customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hey Stephanie! We just wanted to reach out and say thank you for taking the time to share this with us! It's great to know that after visiting several dealerships, you found the best deal and customer service here. We're glad we could provide you with a great leasing experience. If you need any further assistance or have any questions, please don't hesitate to reach out!

I came in for an inspection with no appointment and they

I came in for an inspection with no appointment and they took me right away with no question. I was in and out of there in about half an hour. And what a wonderful waiting area with great coffee choices!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much, Judy! We're happy to hear that we could accommodate your inspection without an appointment and get you in and out in about half an hour. We're glad you enjoyed our waiting area and coffee choices! Your satisfaction is our priority, and we look forward to serving you again in the future.

Excellent they did a great job and I was very happy.

Excellent they did a great job and I was very happy. The man that helped me was awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much, Lucy! We're thrilled to hear that you were very happy with the service you received and that our team did a great job. We're glad to know that the man who helped you was awesome. Your feedback means a lot to us, and we look forward to providing you with exceptional service again in the future!

Always get amazing service at good prices.

Always get amazing service at good prices. The staff is very friendly and helpful. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

That is what we love to hear, Mike! It is great to know that you always are well taken care of and everyone has been so helpful and friendly. Thank you so much for sharing this with us!

Never disappointed.

Never disappointed. Professional attitude, professional service, professional car loving team. Nissan US should provide better support to team like this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wow thank you so much, John! We are happy to see that you continue to have great experiences and are well taken care of! If there is anything else we can do for you, please do not hesitate to reach out!

Briana and Jesus excellent service and Maira at the

Briana and Jesus excellent service and Maira at the bill paying area thank you outstanding people Richard Carbone hotel manager

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Richard! We just wanted to reach out and say thank you for taking to share your positive feedback with us! It is great to see that both Brianna, Jesus and Maira all took such great care of you. If there is anything else we can do for you, please do not hesitate to reach out!

I use it for five years all the time you guys to do the

I use it for five years all the time you guys to do the best job. Thank you very much it’s good place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wow thank you so much, Erivan! We are happy to see that for the past 5 years, you continue to experience top-notch service! We really appreciate you taking the time to share this with us!