Orange County BMW

I bought a 2021 BMW M440i xDrive with 21k miles. Maddie was my sales rep and ALWAYS will be, I've been dealing with her for years, in the business for a loooong time and no wonder why. OCC BMW has something special, I hope their other advisors deal with customers in the same fashion, absolute professionalism, and courteous, and not there to just get Rich off of you. She understands the importance of Repeat business and relationship building naturally. That's a rare fines today and the car business. Go see MADDIE!! you won't be upset.

They never responded to my email, so I would say my experience was very poor/

While I was initially satisfied with the sales process, the vehicle I received is complete junk and never should have been certified given the condition I received it in. Has been in the shop 5 times for a total of close to 20 days since buying it CERTIFIED PRE OWNED in June. Everything from a full headlight, to an entire oil pump and solenoid, to a full steering rack setup and more this car has needed just about everything. To buy a car certified with 35kmi that needs $15,000+ in repairs less than 4 months after purchase is completely unacceptable to me and a complete breakdown in the so called “highly rigorous BMW certification process”. WOULD NOT RECOMMEND ORANGE COUNTY BMW to anyone looking for quality sales or service now knowing how much they really don’t know. (Disclaimer I did not interact with Danielle at all but had to rate someone to post this review)

My experience with Orange County BMW was outstanding!!! I am truly impressed by the level of customer service Eddie provided; he really is the GOLD STANDARD! I would highly recommend him and his entire team when considering purchasing a BMW.

Simple and direct. I saw the car I purchased on their website, a certified BMW XI 1 28, odometer reading 9550 for an unbelievable price of $30,995. An absolute dream car for me. I called and said I would be there the following day. They held the car until 2PM that day. I arrived, gave my trade paperwork, and instantly the deal began. I was offered slightly over my remaining loan and additionally they lowered the price slightly. After all the car was already a huge bargain. I am a retired SVP from Wall Street and I can assure you there was zero profit on this car, their benefit was moving another car and the bonus that may be procured from that. Kudos to this fine team. Frankly I was not sure I would be approved, and the Finance Manager put tremendous effort into getting the deal done with Zero down. If you are looking for impeccable professionalism, patience, and an all out effort to put you into the car you dreams,BMW of Orange County NY is where you should be.

This is the 3rd car we purchased from Orange County BMW. Tim, Sami and ownership is the best dealership I've ever dealt with. I have referred several other people all with the same courtesy. I highly recommend for Buying and service.

MW Orange County - stop sending me service reminders. Last time at your dealership I had my M3 fully serviced and took a loaner. I only drove home and back 40 miles. When returning my car, I put in 2 gallons of gas in a car that gets 27 mpg, and I then get a bill in the mail for another $20.00 for gas? When I called your dealership to dispute the $20.00 ripoff, you didn't like my attitude? and refused to remove the charge? Suzanne told me never to have my car serviced at your dealership again. Well you got it. Stop sending me service reminders. I am servicing the car myself and using other dealers. You lost a long time M customer for a petty ripoff charge. I also purchased another car (Not a BMW) and decided No more BMW's after an experience like this. I was a long time BMW customer. Now stop sending me service reminders and good luck Orange County BMW keeping your long time customers.

Watch out for loaner scam. I drove 40 highway miles, put in 2 gallons of gas in a car that gets 27 mpg, and i get a bill in the mail for anither $20.00? Make sure they fill out all mileage OUT and IN and amount of gas OUT and IN also with you present. Take your own pictures of the loaner and your car also to make sure no damage to either car. Nevet again.

Looking for X6 M50 The un-professional starts already on my phone call with WILLIAM. From there just down hill. All the bad stories you hear about car salesman - this is the place! Avoid at any cost

Orange County BMW is the shadiest company and not representative of the experience you think you’re getting with the brand. My husband and I drove from Boston looking for a specific car. We checked it out, took it for a test drive, paid a $1,000, and made an agreement to buy the car. They were “fixing it up” for us to get it ready for delivery, and we didn’t hear updates for almost 3 weeks. We had an independent inspector check out the car who told us it was in poor condition, with dents and dings that were not there when we looked at the car. When we asked our sales rep, Tim Tamsen, for updated photos he refused to provide them. We knew something was up and looked him up online only to find out he is an ex-lawyer who was disbarred for dishonesty and theft. At this point, we decided to pull out of the sale and requested our deposit back. They completely ghosted us for days. We contacted the manager, Sunny Shuman, who apologized and said he’d refund the money. While it initially looked like he was going to keep his word, Sunny then reversed the payment! We only got our money back because we contacted our bank and disputed the charge. These guys are total crooks, literally. They will lie and steal from you. Find another BMW dealership that is actually reputable and representative of the brand. This place is the opposite of that.