Euro Motorcars Germantown

If you are looking at a pre owned Mercedes from this dealership stop reading now and look somewhere else. I recently purchased a pre owned 2014 G550 from this dealership. It was part of a trade and the vehicle was shipped to me in Florida. I don’t know if they just expected me to shut up and be happy with what they sent or they just didn’t care. I’ve bought and sold many high end vehicles using extensive research via Carfax/ car gurus - this was by far the worst example of fraud and duplicitous business I have been party too. -First issue that should have been a red flag- I was pre approved for my loan- bank later issued a second dealer letter with a lower APR - finance dept refused to honor it and said 576$ over the life of the loan was not much and that I shouldn’t worry about it! - I purchased specifically from a MB dealer so that I would get a vehicle that had been inspected by certified MB techs. What I got was a dirty car, with several small but important issues that now the dealer is refusing to rectify. The 6 month complimentary “ preferred care protection” is worthless - rust under the windscreen seal - rust under the passenger wiper blade retention bolt -rust on rear door hinge -stained headliner - large gouge in front right tire - oil and filter change 1 year old This is from the DEALERSHIP! I’m not a technician but it appears no one looked at this car before they closed our deal a shipped the vehicle. Again, save yourself the headache and look somewhere else- all the other negative reviews cite the same overall issues. Poor customer service and lack of attention to detail. THE BEST OR NOTHING- Euro motorcars of Germantown offers nothing.

Bought a new S560 from Steve at Euro Germantown about 2 months ago, everybody was great. They worked a deal out for me that got me out of my early Lexus lease trade and into the car I wanted. Followed up and kept in touch with me over the couple months it took for me to get to where I was ready to make the trade. Had a few teething issues with the car and Jeff in Service has taken great care of me. Friendly and thorough and genuinely cares about my satisfaction. I would recommend very highly.

I had a great experience at this dealership purchasing a car with Koffi. From our first point of contact, the entire process with his help was effortless. He took the time to make me feel comfortable and taken care of, and was clear and very attentive through all of our communications. Very happy with my purchase and experience, I'd definitely recommend this dealership to anyone interested in a new or pre-owned vehicle!

They failed to give me a loaner car even after having an appointment. Made me wait for 30 minutes and then told me I'll have to wait for someone else to return the car before a loaner can be given. I had to take my car back from them and waste hours without getting any servicing done on my car!

I drove an 1 hour to go to Euro motors to purchase a 2018 GLA the salesmen Eric help me. He had the vehicle waiting when I arrived. I looked over the vehicle and noticed nicks in the paint on the hood the door as well as what looked to be paint chipping on the rear driver side door,inside it looked as if the previous owner had a cell phone mount still affix to the interior of the car and it was only one key to the car. So needless to say this car cannot be Certified preowned by Mercedes. I came with my own financing offer letter. I asked Eric multiple times if he saw my offer he said yes but still presented with a final number of $26k for a car that cannot be CPO and has been on the lot for 60 days. By the way the turn over rate for 2017-2019 used GLA-250 14-27 days max. I filled out my application while doing so I said to him send my application to Capital One only no one else I am already Pre-qualified for a loan with them I repeated this multiple time he agreed and said OK he understands. As I am sitting in the dealership I start receiving multiple email about different banks checking my credit I was extremely upset behind this after I asked that its not sent anywhere else. Eric then bold face lied and said it only went to capital one ummmm sir I am very aware of what goes on with my credit. I do not want multiple hard inquires on my credit especially when I have been doing so well rebuilding. Then he text me the next day asking that Bring 5600 I told him no. I 'm not paying over $20,250 for the GLA with 32k miles not CPO. I will not be told what to put down I will tell you what I am putting down and you decide if you are going to make the deal work. I would recommend anyone buying from them. Eric lied he figured because I was a women he was going to get over on me. Well Eric this women does her homework and knows alot more then you think I have been doing my research for months so you will not tell me anything and I will take your word you can't be trusted. Ladies if your not sure please always take a man that knows alot about cars deals how much they can come down on the car what the car is really worth the turnover rate, stale lot car etc. with you if you have to deal with Euro Motors or Eric.

A great experience! Gil was persistent in reaching out to me in order to take a look at the new A class model. He was not pushy however was consistent throughout his service. He got me a reasonable trade-in deal given my circumstances and without hesitation I left with a car i never thought i'd get! What stood out of this team was their excellent customer service. Never did they show any frustration throughout the process! Highly recommend.

This was my first with Mercedes, and this is one exceptional dealership with knowledgeable, genuine and customer-oriented sales associates. Gil and Jessica were so understanding and went the extra mile to that I was satisfied with my purchase, considering my circumstances. The whole experience was comfortable and way beyond my expectations. Highly recommend this team. I love my new A220!

This is my second Mercedes vehicle that I have bought from this dealership and the experience has been Great! Aref, our Salesman is amazing! He is very knowledgeable and very pleasant! I would recommend him and this dealership to anyone who would like great customer service!

My vehicle was delivered right to my doorstep. The Sales Manager accommodated all of my requests, and allowed me to offer a pleasant surprise for my wife on her birthday. Euro Motorcars Germantown is first class all the way. Thank you so much everyone!

Virginia Marshall has sold me another amazing vehicle. The deal she was able to get me was within the parameters that I needed, had a low interest-rate and ultimately got me the car of my dreams. I highly recommend this dealership to anyone and everyone looking for a good deal, reliable dealership, excellent customer service, and an easy transaction. This is my second car purchased at Euro motor and I will continue to buy all of my vehicles there. I highly recommend them.