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Meet Olivia Kasper

Olivia Kasper headshot
Subaru Warranty Administrator
(224 reviews)
Industry experience 5 years
Dealership experience 5 years

I’ve been in the customer service industry for 20+years. I joined the car industry because I’ve always been interested in automobiles and how they work. I’m a proud cat mom of two fur babies. I am an enthusiastic plant lady so you’ll always see a plant at my desk.

Reviews

Staff is always friendly and ready to assist the customer

Staff is always friendly and ready to assist the customer with all their vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad our to hear our team created a positive experience for you! We appreciate you trusting us with your business.

Had appointment for oil change was fast and efficient.

Had appointment for oil change was fast and efficient. Great service every time I go there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We appreciate you trusting us with your business!

Amanda, Bri and Olivia were amazing at the oil change.

Amanda, Bri and Olivia were amazing at the oil change. I am very pleased with how they treated me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

This was supposed to be first service!

This was supposed to be first service!! Vehicle is 4 months old. Less than 2500 miles. Would not do oil change because had to have10000 miles but needed to be done in the first year??? Truck won’t have 10000 miles in first year!!! No oil change but told truck needs front end alignment!!! Out the door, work complete in less than 15 minutes!!!!! NEVER GO BACK!!! SORRY I BOUGHT THIS TRUCK ESPECIALLY FROM THIS DEALER!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

People are very friendly and knowledgeable.

People are very friendly and knowledgeable. I had an oil change recently and was impressed with service and explanation of Car Inspection results. Best in Muskegon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

I appreciate the knowledgeable, helpful and friendly

I appreciate the knowledgeable, helpful and friendly staff in both the sales and Service Departments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

They are professional and very helpful and polite people.

They are professional and very helpful and polite people.Did not spend much time in service because jobs were done so quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

I've had my vw's serviced at the Import Center for years.

I've had my vw's serviced at the Import Center for years. I now live nearly an hour and a half away but always come back to Muskegon because they do an exceptional job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

Great job, My!

Great job, My! Was in and out in a little over an hour for a scheduled oil change/service. Greeted with a nice personality as I was checked in. All good!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We appreciate you trusting us with your business!

Another great service experience at My Auto Import.

Another great service experience at My Auto Import. Quick service and very thorough job of servicing our vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review, Kristi! We appreciate you trusting us with your business!