Meet Beth Smith

Andree Coffee is a fabulous Individual. He knows his business well. I had a great experience.

Had appointment for oil change was fast and efficient. Great service every time I go there.

Very friendly people and fast service. They make your wait very comfortable. They do a great job.

They were ready when I arrived, performed the required service promptly, and returned my vehicle cleaner than when I brought it in.

I've had my vw's serviced at the Import Center for years. I now live nearly an hour and a half away but always come back to Muskegon because they do an exceptional job.

The receiving process was quick and professional. The service was performed as promised and communication was excellent.

Never have a bad experience here! Oil change and tire rotation, and it all went very well. They were up-front about what was to take place, and how much it would be. It took a lot less time than they said it would, as well. I got there early, and they got right to my car, getting me out almost before my appointment time. :)

Great customer care enjoyed being there went out of there way to make sure my need were met and great communication on my vehicle needs

I arrived 10 minutes early for my appointment. My car then sat for 55 minutes before the mechanic came to get it. Another hour went by before I received an email asking if I wanted additional work done. I declined and expected my car to come out shortly. Nope, didn't happen that way. After 20 minutes of waiting I decided to go to the Nissan desk in the garage to see what the hold up was. The service person at the desk then asked me if I wanted any of the additional work done. No I just want my car so I can go home. Waited another 20 minutes before my car finally showed up. It seems there is too much attention to upselling and not enough attention paid to communication. The recall that I had serviced shouldn't have taken more that 30 to 40 minutes to do.

The dealership, sales and service department personnel are friendly, keep you informed and service is performed in a timely manner. Clean dealership waiting area and enjoy working with the personnel.