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Meet Mitchell Ladd

Mitchell Ladd headshot
Sales Professional
(106 reviews)
Industry experience 7 years
Dealership experience 7 years

Reviews

This was the most unique experience in purchasing a new

This was the most unique experience in purchasing a new car I have ever had. The whole deal was through phone calls and text messages. Austin Ritzow was my sales person and exceeded all my expectations. Best of all was the truck I wanted was in transit and and about three weeks away before delivery. Austin held this truck for me and didn’t even want a deposit. Every one at the dealership were very friendly and no high pressure. I would definitely refer friends and family and buy another vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Austin created such a positive experience for you while purchasing your new Toyota truck with us! We appreciate you trusting Toyota of Muskegon with your business.

I appreciated the ease of the process, review of the

I appreciated the ease of the process, review of the different options, and a friendly conversation while we sorted everything out. I feel like a bought a vehicle at a fair price that I'm excited to call mine now!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear our team created a positive car buying experience for you! We appreciate you trusting us with your business.

My auto has amazing customer service and outstanding

My auto has amazing customer service and outstanding employees! Rob Gould helped me get my dream car! He went above and beyond!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Rob created such a great car buying experience for you! We appreciate you trusting us with your business. Enjoy your Toyota!

Hunter and Mitchell were fantastic!

Hunter and Mitchell were fantastic! I would definitely recommend My Auto Import as my go to for a new vehicle and getting things done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear our team created a positive new car buying experience for you! We appreciate you trusting us with your business. Enjoy your new Nissan!

I had a very dire need for a new car after my old engine

I had a very dire need for a new car after my old engine gave out unexpectedly and a very complicated financing situation. Rob was fantastic every step of the way, flexible, and went above and beyond to make sure I got everything I needed. I had great communication, great service, and a great car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Rob found a great vehicle for you! We appreciate you trusting us with your business. Enjoy your Subaru!

My sales person, Andrew, was great to work with and

My sales person, Andrew, was great to work with and everyone was very helpful throughout the process. Definitely recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Andrew created a positive car buying experience for you! We appreciate you trusting us with your business.

Rob Gould is personable, kind, and professional.

Rob Gould is personable, kind, and professional. He helped me find a great new vehicle, showed me compassion, and followed up to make sure everything was going well with my new Subaru. My Auto Imports has wonderful staff & will always be my go-to dealership! Thank you My Auto Imports & thank you kindly, Rob!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review, Mariah! We're so glad to hear Rob created a great car buying experience for you! We appreciate you trusting us with your business.

Some troubles, but overall a good experience.

Some troubles, but overall a good experience. Trey was great and was doing what was best for me. It took a lot longer than I had expected, but the process went well for the most part.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're glad to hear Trey took good care of you during your car buying process! We appreciate you trusting us with your business.

Nick was great to work with!

Nick was great to work with! He took the time to talk with us about what we were looking for and was determined to find us the best deal possible. He was honest and made us feel comfortable through the whole process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review, Kim! We're so glad to hear Nick created a positive car buying experience for you! We appreciate you trusting us with your business.

The team did a great job helping find the car I want

The team did a great job helping find the car I want while staying within my budget. Great service all around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We appreciate you trusting us with your business!