Reviews
I hadn't bought a car in a long time.
I hadn't bought a car in a long time. I corresponded with John Fitzgerald prior to visiting the dealership. I found him to be the stereotypical car dealer- he brought back a lot of bad memories. I went to Superior Subaru and bought a car from them. It was very much a my way or the highway proposition. What these guys don't understand is that when you treat someone like that, it makes it hard for everyone who follows. I am a medical professional, and treat everyone with respect- and that is what I expect in return.
I hadn't bought a car in a long time.
I hadn't bought a car in a long time. I corresponded with John Fitzgerald prior to visiting the dealership. I found him to be the stereotypical car dealer- he brought back a lot of bad memories. I went to Superior Subaru and bought a car from them. It was very much a my way or the highway proposition. What these guys don't understand is that when you treat someone like that, it makes it hard for everyone who follows. I am a medical professional, and treat everyone with respect- and that is what I expect in return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I was extremely pleased with all aspects of the exploring
I was extremely pleased with all aspects of the exploring and purchasing process at West Houston Subaru. I was provided great information, answers to questions, and time to process and make my decision without feeling pressured or rushed. The follow up to make sure I know how to utilize all the safety and special features has also been great. I love my car and greatly appreciate my experience at West Houston Subaru!
I was extremely pleased with all aspects of the exploring
I was extremely pleased with all aspects of the exploring and purchasing process at West Houston Subaru. I was provided great information, answers to questions, and time to process and make my decision without feeling pressured or rushed. The follow up to make sure I know how to utilize all the safety and special features has also been great. I love my car and greatly appreciate my experience at West Houston Subaru!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nicholas Hernandez Is a great employee.
Nicholas Hernandez Is a great employee. He answered my call, listened to me, and took action. Nick thank you so much for sharing your knowledge with me. May God continue to bless you!
Nicholas Hernandez Is a great employee.
Nicholas Hernandez Is a great employee. He answered my call, listened to me, and took action. Nick thank you so much for sharing your knowledge with me. May God continue to bless you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleasant experience.
Very pleasant experience. Went in for a test drive and drove home with a new car. Keith Fogt made the process easy , with no pressure. It was a pleasure doing business with him. I got a great deal on a new 2025 Crosstrek and couldn’t be happier
Very pleasant experience.
Very pleasant experience. Went in for a test drive and drove home with a new car. Keith Fogt made the process easy , with no pressure. It was a pleasure doing business with him. I got a great deal on a new 2025 Crosstrek and couldn’t be happier
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good sales process , good customer attention and very
Good sales process , good customer attention and very good post sales ( that many like me would like to have ) definitely reccomended
Good sales process , good customer attention and very
Good sales process , good customer attention and very good post sales ( that many like me would like to have ) definitely reccomended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience.
Wonderful experience. We will come back to John whenever we need another Subaru and have recommended him to our friends.
Wonderful experience.
Wonderful experience. We will come back to John whenever we need another Subaru and have recommended him to our friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
was walk-in, bought car and out in less than 2 hours.
was walk-in, bought car and out in less than 2 hours. Simon did an excellent job. Totally satisfied with sales process and finance department.
was walk-in, bought car and out in less than 2 hours.
was walk-in, bought car and out in less than 2 hours. Simon did an excellent job. Totally satisfied with sales process and finance department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I started the purchase online and the process was
I started the purchase online and the process was straight forward. Easy negotiation without the push. I do recommend this dealer and Soleman was an excellent person to deal with. We are more than happy with our car.
I started the purchase online and the process was
I started the purchase online and the process was straight forward. Easy negotiation without the push. I do recommend this dealer and Soleman was an excellent person to deal with. We are more than happy with our car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
West Houston has been servicing my Subarus for several
West Houston has been servicing my Subarus for several years. I am very happy with the service writers and the work that has been done. Easy to set up an appointment, while the work is being done, I am always kept informed of the progress. Cannot ask for more.
West Houston has been servicing my Subarus for several
West Houston has been servicing my Subarus for several years. I am very happy with the service writers and the work that has been done. Easy to set up an appointment, while the work is being done, I am always kept informed of the progress. Cannot ask for more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
polite, organized, fair.
polite, organized, fair. .. easy to do business with. got me the car i wanted and outta there quick
polite, organized, fair.
polite, organized, fair. .. easy to do business with. got me the car i wanted and outta there quick
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car