Reviews
Low pressure and fair dealing as always.
Low pressure and fair dealing as always. A repeat customer for over 20 years. Glad to see some things don’t change. If it’s not broke, don’t “fix” it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
They were fast, friendly, fair priced and gave me
They were fast, friendly, fair priced and gave me excellent service I would highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Royal Volkswagen was an incredible dealership to work
Royal Volkswagen was an incredible dealership to work with. Dustin Shears, Matt Morgan, and Chase Murphy were very professional, and personal. I highly recommend anyone looking for a VW to give them a call.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Made contact with Chase Murphy, gave my trade information
Made contact with Chase Murphy, gave my trade information to him and he never responded. I even send several follow up emails and still no reply from dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I had a wonderful experience at Royal Automotive! Chase...
I had a wonderful experience at Royal Automotive! Chase Murphy definitely made my first time buying process stress free! Chase took care of us and was very professional! I definitely recommend Royal Automotive to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Royal Automotive made the car buying experience enjoyable...
Royal Automotive made the car buying experience enjoyable and painless! If you are look for a well priced automobile and great customer service go to Royal Automotive!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We enjoyed our car buying experience with Royal. Chase...
We enjoyed our car buying experience with Royal. Chase was easy to deal with and was not high pressure. This was probably the quickest deal we have ever done with a dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is the second vehicle I have purchased from Royal...
This is the second vehicle I have purchased from Royal and have been pleased with both experiences. Chase and Micah were very easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had worked with two dealerships, before Royal, to buy a...
I had worked with two dealerships, before Royal, to buy a SUV and I was not impressed with either of them. With Royal, it was a great experience working with Chase & Micah. This dealership is a breath of fresh air and no other dealerships even come close. Chase Murphy was very responsive to my online request for information with text messages, email and followed up with a phone call. The whole buying process was smooth & fast with no issues or pressure. The CX-5 price was listed by KBB as a Great Price, no market markup which was very refreshing. Their offer on my trade in was more than fair. At 61, this was by far the best car buying experience I have ever had, bar none. I will gladly recommend Royal to everyone! No wonder you are the #1 dealer in the state and you have won the Consumer Satisfaction Award 3 years in a row!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chase Murphy was great to work with. It was a pleasure to...
Chase Murphy was great to work with. It was a pleasure to buy from him. I inquired about a vehicle I found on line and he was prompt about contacting me. I met with him that day and after a little negotiation we settled on a deal. He answered every question and addressed all my concerns. Keep up the good work Chase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car