Reviews
Excellent experience all around, no games or hidden
Excellent experience all around, no games or hidden fees. I will be back to purchase from Carter and Royal again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom Godwin is a great asset to your team. He is one of...
Tom Godwin is a great asset to your team. He is one of the main reasons my family decided to do business with Royal Automotive. We are repeat clients so most of our transaction was handled over the phone. The Sales & Finance Teams took over and we were out of the dealership in less than one hour. Great Experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty to Royal Volkswagen! It is wonderful to hear that Tom and the rest of our team continue to provide you with excellent service. We look forward to taking care of you during your next visit!
The best treatment. Always. I choose a different state...
The best treatment. Always. I choose a different state because I trust them. Tom Godwin and Matt Morgan help keep us in good safe cars. Andrew of repairs too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It means so much to hear that you can depend on the Royal Volkswagen team for excellent service, every time! Thank you so much for your longtime support. Have a great day.
Buying a Vw
Friendly and professional staff Tom Was a big help in getting me the car I wanted and working with me and my wife . Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience
Tom was wonderful from the moment he introduced himself to us. Very knowledgeable on the vehicles we were looking at yesterday. Were unable to initial get the first vehicle of choice but Aaron and Tom gave us a few options to look at that would work for our situation. They went above and beyond anything I have experienced when buying a car. I will be back when the time comes to get another vehicle because of them. Can’t say enough about how great they were to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
3rd purchase with Royal
This is our 3rd vehicle from Royal but our first new car. Tom Godwin and team went out of their way to find the car I wanted and get it for me. It maybe a while, but we're gonna be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2018 Atlas SEL Premium
From the pricing process all the way to final paperwork was a breeze thanks to Tom Godwin, Larry Ketchum and Aaron Hawk. We highly recommend this dealership and these folks in particular
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They convinced me that they wanted to earn my repeat busines
I purchased my second new vehicle from this dealer. I think they are straightforward and worked hard to keep me coming back. A costly repair on my old vehicle put me in the car market earlier than I had hoped-- but they worked with me to help me make the best decision with regard to purchase or repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2017 Jetta Lease
The entire Royal team was excellent to work with. The process was easy from start to finish. Tom Godwin helped us secure a good lease deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helpful but not pushy!
Unlike another experience that day at a different dealership, David showed us what we wanted to see and didn’t waste our time filling out forms until we weee ready to deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car