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Three Rivers Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (25 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (25 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Keira was extremely helpful and knowledgeable.

Keira was extremely helpful and knowledgeable. The sale was made minutes after the initial test drive and finalized several days later after total preparation. The car was exactly as advertised. Call on Keira- you won't go wrong. We came from Blairsville to buy this great car!

Keira was extremely helpful and knowledgeable.

Keira was extremely helpful and knowledgeable. The sale was made minutes after the initial test drive and finalized several days later after total preparation. The car was exactly as advertised. Call on Keira- you won't go wrong. We came from Blairsville to buy this great car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awful sales tactics

Offered slightly less than payoff for my desirable trade-in, asked for sticker on the car I was considering. This predatory dealer was looking for maximum gross in a deal that should have happened smoothly. Months later that car is STILL on the lot at Three Rivers. My advice is: go anywhere but here. They're swinging for the fence on deals, hoping to get a buyer who is so emotionally involved they don't care how much it costs.

Awful sales tactics

Offered slightly less than payoff for my desirable trade-in, asked for sticker on the car I was considering. This predatory dealer was looking for maximum gross in a deal that should have happened smoothly. Months later that car is STILL on the lot at Three Rivers. My advice is: go anywhere but here. They're swinging for the fence on deals, hoping to get a buyer who is so emotionally involved they don't care how much it costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Scammers

I looked at a 2015 Nissan Juke, loved the car. But the camera was broke off and the radio was not factory so you couldn’t use the back up system or the navigation system. It was replaced with a flat screen Sony! When asking the salesman he said that the previous owner had put it in himself! The camera, never mentioned the radio. So I gave them a check to hold the car. After talking to my brother who worked at Honda for 33 years wondered why it didn’t have a back up camera. And that was a standard feature for that year was wondering also why there was no backup camera and told me to call the dealer ship back and have them explained why or what happened to the camera! Pat the manager said the owner put the camera in himself which was a lie! I thought something felt funny because the salesman didn’t go over anything with me as far as how everything worked on the car! No I drove an hr to her there just for them to lie and waste my time! Pat said that year didn’t have s camera! Um yes they do every one of them for that year above 2013 is a standard feature. I want my money back and they are liars! Wanted me to buy that juke for 15,000 with no back camera that is stated in comments about that car. He said if I replace the camera will you buy it then? No because I don’t trust you now! I would not buy from them. They deserve NO STARS!

Scammers

I looked at a 2015 Nissan Juke, loved the car. But the camera was broke off and the radio was not factory so you couldn’t use the back up system or the navigation system. It was replaced with a flat screen Sony! When asking the salesman he said that the previous owner had put it in himself! The camera, never mentioned the radio. So I gave them a check to hold the car. After talking to my brother who worked at Honda for 33 years wondered why it didn’t have a back up camera. And that was a standard feature for that year was wondering also why there was no backup camera and told me to call the dealer ship back and have them explained why or what happened to the camera! Pat the manager said the owner put the camera in himself which was a lie! I thought something felt funny because the salesman didn’t go over anything with me as far as how everything worked on the car! No I drove an hr to her there just for them to lie and waste my time! Pat said that year didn’t have s camera! Um yes they do every one of them for that year above 2013 is a standard feature. I want my money back and they are liars! Wanted me to buy that juke for 15,000 with no back camera that is stated in comments about that car. He said if I replace the camera will you buy it then? No because I don’t trust you now! I would not buy from them. They deserve NO STARS!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Run up the bill for unneeded service

Derrick was the service rep. Completely incompetent. Tried to run up price on everything. Stated there was a leak where none is present. Fluids were full. If a leak exists, why are the fluids full? I am on my third VW and have been happy at other dealers around Pittsburgh but live close to this one. I thought I would try them. Lesson learned, I will return to either Day-Appollo or Cochran. I will not go back to Three Rivers VW. If you get Derrick, turn and run

Run up the bill for unneeded service

Derrick was the service rep. Completely incompetent. Tried to run up price on everything. Stated there was a leak where none is present. Fluids were full. If a leak exists, why are the fluids full? I am on my third VW and have been happy at other dealers around Pittsburgh but live close to this one. I thought I would try them. Lesson learned, I will return to either Day-Appollo or Cochran. I will not go back to Three Rivers VW. If you get Derrick, turn and run

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Incompetent Service Personnel

This dealership has a incompetent service department. I took wheels in under a wheel insurance claim and marked the insides "INSIDE" Since the tires are directional. Guess what they came back mounted wrong and the valve stem covers were missing. This is totally unacceptable, if there mechanics cant do this and they cant tighten wheels to manufacturer spec. Then what kindof work do they do on other things that are more critical like brakes or airbags. Think about this you are putting you life in the hands of a person that cant read "INSIDE"

Incompetent Service Personnel

This dealership has a incompetent service department. I took wheels in under a wheel insurance claim and marked the insides "INSIDE" Since the tires are directional. Guess what they came back mounted wrong and the valve stem covers were missing. This is totally unacceptable, if there mechanics cant do this and they cant tighten wheels to manufacturer spec. Then what kindof work do they do on other things that are more critical like brakes or airbags. Think about this you are putting you life in the hands of a person that cant read "INSIDE"

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bad service

Horrible experience here. More problems with my car after leaving for a simple service. The car is only 3 years old and should not have all these problems.

Bad service

Horrible experience here. More problems with my car after leaving for a simple service. The car is only 3 years old and should not have all these problems.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very friendly dealership

A great buying experience at this dealership. Low pressure sales. Very friendly staff. I would definitely reccomend them.

Very friendly dealership

A great buying experience at this dealership. Low pressure sales. Very friendly staff. I would definitely reccomend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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exc buying experience

have purchased many cars over the years, but I have never had such a pleasant buying experience as I did from Three Rivers VW. Everyone from the salesman Seth to Ryan who did the paperwork was first class. I would strongly recommend this dealership if buying a new or used car. My son loves the Passat. Thank you Three Rivers!!!!

exc buying experience

have purchased many cars over the years, but I have never had such a pleasant buying experience as I did from Three Rivers VW. Everyone from the salesman Seth to Ryan who did the paperwork was first class. I would strongly recommend this dealership if buying a new or used car. My son loves the Passat. Thank you Three Rivers!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A+ used purchase

They made the buying process easy .... worked with me to get me the deal I wanted.

A+ used purchase

They made the buying process easy .... worked with me to get me the deal I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Polite and helpful.

Via telephone to my online inquiry, he was polite but not pushy. I haven't made up my mind yet but it was definitely refreshing.

Polite and helpful.

Via telephone to my online inquiry, he was polite but not pushy. I haven't made up my mind yet but it was definitely refreshing.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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