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Diamond Jim's Motorcars

(86 reviews)
Visit Diamond Jim's Motorcars
Sales hours: 9:00am to 5:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(414) 635-6194 (414) 635-6194

Reviews

(86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Diamond Jim's Motorcars from DealerRater.

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Horrible service

I went in to see if I would get approved for anything , and the process of getting my information the lady was rushing and told me she would contact me when she hear from the banks , its almost been a month and the lady never called me to update me on anything to inform me if I have been approved for anything or nothing , horrible customer service , and very inconsiderate !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry you felt that way. I can reassure you that we take customer service seriously and strive to assure our customers are 100% satisfied and taken care of. I urge you to contact us so we can get a better understanding of your experience.

Stress Free!!!

It was a bit stressful but only cause I already had checked out other places that already gave me a bad taste on shopping for a car but Andrew and Bertha really helped me get the car I really wanted and at a price I could afford. I really appreciate all the help and effort that they put just to help me finally get the car of my dream and also help me understand more about the features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Konni for the review! It was a pleasure working with you. Let us know if there is anything else we can do for you in the future! I hope your enjoying those seat warmers!

Great Place

I had nobody else to turn too...but I found out about this place and it turned out AWESOME!!! "Lizzy" is the sales clerk that assisted me, she was Excellent! she even came out of way to come so far and pick me up...All I can say is that they were quick, and understanding to meet my needs! IF YOU HAVE BAD CREDIT OR TRYING TO START OVER I SUGGEST DIAMOND JIMS....GREAT PLACE!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words! It was a pleasure working with you and I look forward to working with you in the future! Hope your loving your SUV!

Diamond Jim's Motorcars

This dealership was so good to me, Lizzy there online salesperson was great. She Helped me better than my home town. She was prompt, efficient, answered all my questions and very down to earth. She is excellent and I would recommend them to anyone. Online buyers are looking because they know what they want and how much they want to spend. Lizzy Had no problems helping me with everything. I came from Illinios to Wisconsin and was very pleased with the vehicle. Thanks Tracy Haynes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Tracy! It was great working with as well. I really enjoyed meeting you! hope the Jeep is treating you well. Let me know if there is anything I can do for you in the future.

2004 Cadillac Srx ...surprisingly satisfied

I purchased a used 2004 Cadillac Srx from Diamond Jim's... Just in (meaning) new to the lot.....After I purchased the vehicle I experienced some expensive work that needed to be done the next day I was told to bring it back to the lot. I am surprisingly amazed that when I went back to the lot not only did they fix my complaints they also fixed A lot of other problematic issues considering diamond jim's being a used lot....... I am absolutely satisfied with the purchase, price, customer support services and friendly environment. Most car lot's would leave you angry and disappointed but Diamond Jim's is the good One of used car dealer ships Thank you for everything Diamond Jims.... Andrew you are so awesome?Thanks Lizzy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your business guys!! Look forward to seeing you in the future!!

Diamond Jim's GREAT Service!!

I recently bought a 2007 Pontiac Grand Prix from a salesman Tony Hudler. Tony was amazing!! It wasnt looking like it could happen for a sale at first, but Tony took a day and he did everything that was in his power and he helped me out and came through on getting me this car. I absolutely love this car and everything about it. I will and have recommended friends and family to Tony and Diamond Jims I recommend you aswell. Very happy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Tony! Thanks for the awesome review! I can't wait to work with you again in the future!

Great service!

Diamond Jim's did some work on my vehicle and did a wonderful job! The guys there were great help and I'd definitely recommend them to others! Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks Hope! Let us know if there is anything else we can do for you!

Great Experience

I just bought my car at Diamond Jim?s Motorcars. It was truly a great experience and hassle free. The people I worked with were very pleasant and professional and gave me a very fair price for the car I purchased. I worked primarily with Lizzy. Lizzy was great! She helped me close the deal and get my purchase completed quickly. I will definitely being starting with them on my next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review! We look forward to working with you in the future.

Love My New Tahoe!!!

Yesterday I finally picked up my 2005 Chevy Tahoe from Diamond Jim's. Tony was the sales professional that helped me with the purchase. My wife and I saw the truck when driving by and decided to stop and test drive it because it looked so good. We drove it and immediately fell in love with it. The experience was flawless and Tony made everything extremely simple. I would definitely recommend Diamond Jim's and especially Tony as the sales professional .I am very satisfied and will return again in the future to purchase another truck. Thank You Again Tony!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Walter!!!

This is the second Car I purchased from them

This is the second car I purchased from Diamond Jim Motorcars. I first looked at both of the vehicles I purchased on their website, the great thing about the website it has a lot of pictures and you can browse at you leisure. After finding the vehicles I wanted I went to their show room and was greeted by their great friendly staff that helped me finalize my purchases. I was so pleased with their service and pricing I just referred my sister in law to them for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you David for your kind words and feedback. It was a pleasure working with you and we look forward to working with you and your family in the future.