Reviews
Attentive service
Taylor Berge was an attentive salesperson who was knowledgeable and friendly. We traveled more than 60 miles to buy our pre owned vehicle at Hoffman. Car buying is rarely a pleasant experience but the sales personnel at Hoffman were above reproach!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car would not start. Battery tested.
I called Hoffman Audi when my Audi TT failed to start. I was able to jump-start my car and drive to the dealer. Service was provided immediately upon my arrival at Hoffman Audi. Service is ALWAYS provided quickly and professionally. I won't take my TT anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchase CPO Audi
I found the car online. Called Hoffman and agreed to terms. Flew up and drove it home. The process was easy. The staff at Hoffman were excellent. I’d especially like to thank Pete for his thorough training and attention to detail in preparing the car for pickup. Love the car. Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stranded on biz trip
Car developed problems on biz trip, we called, could come right over, was part of a recall, Kayla arranged for a rental car. Super professional and diligent. Thanks for taking the stress out of a stressful situation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Truly Professional Experience
I have never been as satisfied with a service apartment as I am with Hoffman Audi of New London. I pre-paid for incremental service from 20-50,000 miles on my ‘17 A4. I have been so pleased, I purchased 60-70,000 services. This is a professional team. Thank you all!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service / Recall
Would highly recommend for service. The dealership was very clean and well laid out. The service writer, DeSean, was very friendly and helpful. I dropped off my car on my lunch break and he had a loaner ready for me. I was in and out in no time. When I picked up my car, it had been cleaned and backed in right in front of the building.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Satisfied customer
Great dealership with wonderful service department. I am able to drop off my car for service, get a loaner for the day and get to work without missing a beat
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Super Satisfied Customer
Fantastic dealership! Bought my 2nd Q5 from Hoffman because I trust the sales person (Pete) and there is no better service manager than Dwight! If I ran an automotive company I’d hire him in a heartbeat!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
???????????
Excellent salesman. Honest, supportive, helpful. Kept in touch during process and answered all questions. Accomadating. Everyone extremely friendly and outgoing. Accessible by phone and email.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
10,000 Mile Service
Very easy to schedule an appointment. Car was ready on time. Customer service was excellent. Car was washed as part of the service. Very good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase