Sewell Cadillac of Grapevine

No hidden fees, straightforward, willing to work with you. Will do business with a Sewell dealership again

Will definitely be using a Sewell dealership again in the future. No hidden fees, straightforward. Great to deal with. Highly recommend!

Dealership was professional, courteous and committed to providing a great experience. The sales person provided insights on the car history and features of that model. Buying process was no pressure and straight forward. Would purchase from them again. Car online was exactly what we had seen on internet and priced correctly.

This was my first experience with Sewell was excellent! This is how car buying should be: painless and easy. Thank you, Tom!

I can't say enough about the positive experience I had with Sewell New Car sales - specifically Macy Lane. She literally went above and beyond to work things out for me! Difficult circumstances led to me deciding to purchase a new vehicle right now. Macy is an exceptional person! Thank you Macy!!!

Great experience from beginning to end. Salesman was very informative and friendly giving us the confidence about our purchase.

posting cars in the $5k range that are brand new wasting every ones fudging time... just put the car where it belongs and stop nbeing a$$hats. Now im headed to the dealership to pee on their bathroom floors and waste a sales persons time.

Chandler Rathke was a great salesman to work with, and made the process easy, and painless.

DON'T BUY FROM SEWELL CADILLAC OF GRAPEVINE - HORRIBLE MANAGEMENT! I have bought many cars from Sewell over the years - BMW (primarily) and Lexus and have always had an excellent experience. Sewell Cadillac of Grapevine however was the worst car experience my wife and I have ever had. I spent a ton of time researching a car for my wife who needed to trade into a different vehicle fairly quickly because of her personal situation. The salesperson was great and we finalized the deal. When our vehicle came in a couple of days later - we went to pick it up. The vehicle had a ripple through the dashboard and a mark in the paint on the front bumper. That's when Management got involved and the experience when downhill. We were told by the Sales Manager that this special tri-coat white paint (a $1225 option) is going to have blemishes like this and that all cars are hand made so you can't expect them to be perfect with regards to the dash. Then we got the GM involved and it got worse. He said the ripple in the dash wasn't that bad and at that point the sun was going down and although I could still see the blemish in the paint on the front bumper he said he couldn't. When we were all together I asked the Sales Associate about it (who saw it with me a little earlier) and he said he thought it really depended on the light. So after the GM told me several more times he doesn't see any problem with the paint I asked him to pull it in the new car delivery garage which was right next to us to look at it. He flat out said he wasn't going to do that. So essentially he was calling me a liar. So what you get with Sewell Cadillac of Grapevine is Management that doesn't value the customer and certainly doesn't strive for Sewell's goal of "customers for life" - which I was until this horrendous experience with management. The next day on Sunday I did more research and on Monday we went to Frank Kent Cadillac of Arlington and had an outstanding experience. So if you are shopping for Cadillacs in the DFW area drive right past Sewell Cadillac of Grapevine and head to Frank Kent of Arlington - where you will get a great car buying experience like we did from the Sales Associate, Sales Manager, Finance Director and everyone we came in contact with!!

These guys try harder to NOT sell a car, than they do to sell one. I am a cash buyer and they are so worried about how we title the car, they talked themselves out of a sale. Even worse, their price is higher than market, so I was willing to slightly over pay, for convenience (proximity to my home) and they just cannot understand that when a customer pays your asking price for a car, the car can be titled anyway the customer wants. I have done this hundreds of times in my life and I have NEVER had a dealership try to act like they even cared, let alone would say no. I would avoid this dealership!