Reviews
Write a reviewSmall mishaps and miscommunications
Upon not delivering my vehicle as promised after a service, to messing up the MSO, I would consider revamping communication and accountability. Not a big deal but a simple gesture of calling the customer goes a long way.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Salesman
Best car experience we have ever had. Salesman was very professional and not pushy. He knew a lot about vechile which helped our process. Finance process was also easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change 2011 camry
I just popped in. They got me in with no appt before hrs. I had short wait and they would have taken me to work at mercy
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worth the Drive
Quality dealership. Bought my Toyota from them and use them for service. 70 mile trip one way and well worth it! Everyone I’ve interacted with are quality people, and Ashley in service is awesome- Highly recommended, Gary
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service!
I had excellent service since the moment I went to Fletcher. Chris Lee was wonderful to work with, the financing was quick and easy, the service department is fabulous, and I love my Camry and the price! Great dealership and wonderful car! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Money stolen-rude
Went in for scheduled service, money stole from my console. Money was confirmed to be there by two people before dropping off. Money was gone when picked up. Dealership was rude about the entire issue and said their people wouldn’t steal, but they did. Didn’t offer anything; actually the guy seemed happy when he told me they were going to “absolutely nothing” to make it up to me. Subsequently, have heard from several other friends/family with similar poor experiences at this dealership. I would strongly recommend against this dealership. Also, when I bought my new Highlander, another dealership beat their price by thousands.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Misc. Service
Requested clear low tire pressure light and change seat belt alarm time, neither was done. Other scheduled services were done as requested. This is first failure in many visits.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Second to none
Top of the line experience from purchase to service.Will drive 40 miles anytime for this well worth it. Fantastic accommodating service department and sales staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fantastic service
Friendly staff and great service. I dealt with Mike and Steve for an oil change. They were both very helpful and professional. Wait time was minimal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!
Fantastic service great. Great bunch of people to work with made purchase enjoyable would recommend them to anyone who?s looking for a new vehicle Or just needing service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase