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Athens BMW

(482 reviews)
2018 state dealer award
View 7 awards
2018 state dealer award 2015 state dealer award 2014 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(482 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Athens BMW from DealerRater.

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Excellent Customer Service

Excellent service! Joe was all about us getting the car that meet our needs. I will recommend him and Athens BMW to everyone in the market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very positive experience with both our salesman and the deal

The salesman and the dealership were very knowledgeable about the vehicle the experience was very positive. They didn't try to oversell the vehicle but gave me answers to all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very Satisfied Customer

I moved to Georgia about a year ago. It was time for service to be done on my BMW so I looked up several of the closest dealerships near me. Due to low customer satisfaction for service at 2 of the dealerships, I decided to take my car to Athens BMW. When I called for an appointment, they went out of their way to accommodate my schedule. I was promptly greeted when I arrived and shown to the comfortable waiting lounge. The service required was anticipate to take longer than I had anticipated, so they provided a loaner car. When my car was finished, a driver brought my car to my home and picked up the loaner. Great service! I will definitely return to Athens BMW for service and when I decide to purchase a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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World class treatment

I just relocated to the area and was in the Market for a new BMW I shopped around a bit and finally found Athens Bmw to be the most friendly the most cooperative and I eventually purchased a 2017 X5 from them very happy about this decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

World class experience!

My experience with Alex and the team at Athens BMW was fantastic! He took the time to thoroughly answer all of my questions and I had a lot of them. This is the second time I've purchased a car from this dealership and they continue to impress me with every interaction. Make sure you go see Alex to buy your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Birthday present

Joe was great! He helped me keep my wife's new car a secret, he even bought the bow. This is our second vehicle from Athen's BMW, service is outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Dealership

I'd recommend Terry Hosier at Athens BMW to anyone. I'm 59, have bought countless cars, this was the best experience I've ever had buying a new car. Great job, guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience at Athens BMW

My car lease was up, and I was referred to Darrell at Athens BMW for my next purchase. I tell you the purchasing experience was indeed different there. Didn't feel rushed. There was no pressure, and Salesman worked to get me what i liked and a deal other BMW dealer could not give me. Although, Athens BMW did not have the vehicle I like, Darrell gone above and beyond to locate specific vehicle and worked a deal on vehicle I liked and comfortable with. My experience with Darrell Burton was very professional, patient, insightful, and fun to talk to. He made me feel comfortable throughout all the process, and answered all my doubts. The showroom condition is cleaned, and neat--rather small though. The staffs there from Salesmen to Finance, and Service personnel, they were all super friendly and willing to help. Anyone looking for best customer service, with no pressure and friendly environment, I highly recommend taking a trip at Athens BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Owner

Excellent service and I was in and out in a very timely fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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328i service

very friendly and competent staff, providing excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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