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(657 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mac Haik Flowood from DealerRater.

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This was the first time I’ve ever bought a vehicle all by

This was the first time I’ve ever bought a vehicle all by myself. And God sent me to Mac Haik for a reason. Mr. Larry Snow and the whole staff were very helpful, knowledgeable, and kind. They made sure I was comfortable and well-informed through the whole process. They took the time to hear my needs, wants, concerns, etc. Not once did I feel like they were "just trying to sell me car" nor did I feel pressured to buy. Mr. Larry is top-notch and would definitely recommend him and Mac Haik!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Kristle, we cannot thank you enough for your wonderful review of Mac Haik Flowood and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Mac Haik Flowood Team

What I liked most was my salesman ROBERT!

What I liked most was my salesman ROBERT! He was soooo professional and personal. I recently went through a bad experience with a friend buying from someone else at that dealership but Robert took the time to make our experience OUR experience. He always knew my name, offered me water and coffee BEFORE i bought anything. He stayed in constant communication with me. We talked about things OTHER than the car. He worked with me even with my not great credit score. And even after receiving the car days later, he messaged me telling me Merry Christmas. I recommend Robert to anybody and he deserves his highest honors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Chris, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Robert's efforts have made the difference in your vehicle-buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. The Mac Haik Flowood Team

My Advisor, Kim Graves, was courteous and kept me

My Advisor, Kim Graves, was courteous and kept me informed about the progression of my vehicles service. It was a pleasure working with her and I hope to be able to continue using her as my Advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. The Mac Haik Flowood Team

Inquiring

I called inquiring about a vehicle. I spoke with Mr. Robert Kemp. He offered excellent customer service. He was very knowledgeable and advised what steps to take.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the five-star rating, Debbie! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! The Mac Haik Flowood Team

My salesperson, Jessica Borrouso, and General Sales

My salesperson, Jessica Borrouso, and General Sales Manager, Parker, were terrific. Shelby assisted me with what steps to take to get my cracked windshield fixed, which happened less than a week after I drove off the lot. She wants me to bring it in tomorrow morning.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this amazing review for our team! The Mac Haik Flowood Team

Outstanding salesperson

Bobby Kemp was very professional I have purchased several vehicles from him. Wonderful Salesman and dealership has wonderful inventory. Bobby Kemp will go over and beyond to meet every need or want that you deserve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for writing about your visit with us! I am happy to hear that Bobby was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. The Mac Haik Flowood Team

Mr. Larry Snow is the salesman you want. General Manager

Mr. Larry Snow is the salesman you want. General Manager Corey McDonald is excellent. They gave me superb treatment. The new Jeep is amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this review! The Mac Haik Flowood Team

Always courteous and professional.

Always courteous and professional. I have never had an issue and would likely purchase again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Andrea, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. The Mac Haik Flowood Team

Excellent customer service by Mr.

Excellent customer service by Mr. Marquise Brown, always! Whenever I bring my car in for service the team greets me with a smile and I ask for Mr. Brown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this amazing review! We really appreciate your business. The Mac Haik Flowood Team

Best experience ever buying a vehicle.

Best experience ever buying a vehicle. JBoo, our sales associate, was so professional, knowledgeable and helpful in finding and making the buying process easy. Can't see where to give her 5 stars, but she earned 5 STARS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Mac Haik Flowood Team