Larry H. Miller Volkswagen Avondale

I sent a request. They never replied. I'm not sure they want me to put 15 words here. The first 2 sentences say it all.

Nice people and clean surroundings. Need to upgrade waiting lounge for area and food. Also, was told by my sales person and Finace Manager that my car was detailed prior to putting up for sale but the exterior was not waxed and the inside had dog hair everywhere.

It was a good service today The person who help mi has a very good actitudes.

Good dealership the people there in specific “Andreas” is really good reasonable as well as the sales manager helped me out lowering some prices.

They always do a great job when servicing my car, I never have a problem

Very nice people very generous very helpful very clean treated very good good experience thank u

The service writer was knowledgeable and helpful. The technician was accurate are fast. My car looks and operates great!

Easy to get a hold of folks concerning anything in the process. Everyone has been very attentive and cordial.

They made a mistake when servicing my vehicle and they corrected the situation. It took some time but they stood by their word.

For sales: Yes, I would recommend BUT be careful. For service: Absolutely NOT! For circumstances out of my control, I have been a client of this dealer for about 5 years. I have to say that they were the only dealer that gave me a break to purchase my first vehicle in AZ. After that, I have traded with them other 3 vehicles. When it comes to service, it’s the most painstakingly thing I’ve ever experienced. I have to be constantly asking about my vehicle status when I cannot wait for the vehicle. My most recent experience and biggest disappointment is that I brought my vehicle in for scheduled maintenance. Since it’s not a VW, and because they don’t have the specific tools to service my vehicle, it had to be serviced in my vehicle’s make dealership. For this process I had to submit a claim to an extended warranty I purchased for my vehicle. After 3 weeks of Larry Miller VW having my car in their parking lot and working my case with the insurance company and the dealership, finally, my was taken to be fixed. After a couple of days, the car returned to LMVW and a 4 wheel alignment was performed, upon request. After it was done, I was told to go pick up the vehicle. After conversing with the service rep and got my keys and paid for the alignment, I went outside to search for my car. After I found it and opened the door to sit down, I noticed that my windshield was cracked beyond repair. Immediately I returned to my service rep and told him to come outside to see what was happened. When I showed him, he clearly knew it happened either while the dealership personnel who took the vehicle to the other dealership to be worked on or returning from it. He took multiple pictures with his phone and said he was going to deal with it on Monday (this was a Friday), because his glass guys come in on Monday. I gave him a call that next Tuesday and, “funny story” happened. The service rep told me that both the General Manager and the Service Manager quit that same weekend and that there was a new one coming next week. I gave them another week. Have been expecting a call for when the dealership will take responsibility for replacing my cracked windshield and it has been a total of 3 weeks and 4 days up to today September 24th, 2024 and nothing yet. If you value bringing your newly purchased vehicle to the same dealership for service, this is not a place you don’t want to make business with. I am still waiting on the service rep to call me to schedule an appointment with their glass guys to have my windshield replaced.