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Lexus of Tucson - At The Automall

(230 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

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Love My New Lexus UX 200

Kris Bowman, our Salesman at Lexus is personable and went out of his way to get us the best deal. My trade-in was fair, and we received a great discount off the MSRP and qualified for the best Lexus financing. The whole process was comfortable, and the paperwork explained well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mark Auston

Mark was our salesperson and he was terrific. There was no high pressure and he went out of his way to help me with all the new computerized things in the car and how to work them..In fact all your people there are great, including Peggy and Caleb. Thank you... Sylvia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful Dealership! No Pressure!

I HIGHLY recommend this dealership for all your car needs! I will not shop any where else!! George Karahalios was outstanding and I will recommend MANY clients to him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased a 2019 Lexus RX450h

Kris Bowman was the sales agent that allowed me to test drive the vehicle. He is very knowledgeable and likable. He provided me with a cell phone number that I used to contact him with questions during our transactions and was always happy to receive my calls. He is 5 star in my estimation. I first met him on a Saturday and drove out with a new car on Wednesday. The Tech guy, Caleb Bradford was very helpful and patient and always returns phone calls. The staff is friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

A TRUE GEM OF A DEALERSHIP!

I bought a used car worth only about $13000 but I was treated like I bought the top of line Lexus. Everyone there is sharply dressed, polite, and professional. I got a great deal on a very nice used car and it was a pleasure to work with George Karahalios and Rick Morreale on the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Impressed

We had been planning on ordering a 2020 Cadillac. After test driving a 2019 Cadillac and then a 2019 Lexus, we changed our minds and decided on a Lexus; with a shortly up-coming road trip, we decided to get the 2019 model. Actually George Karahalios (the salesman that greeted us) didn't convince us on getting our (first) Lexus... the car did. George was great to deal with and we just can't brag enough on him. George finished up on our dealings and had us finish up with Rick Morreale, the Business Office Consultant, which was also great to work with and helped us with all the different options there. Great professional team... we really appreciated dealing with both George & Rick and are happy 'new' Lexus owners!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

DOWNSIZING WAS UPSCALE

At a loss of what to do with a SUV I no longer loved after having been in an accident, I parked it at the Lexus of Tucson showroom with the hope of finding another SUV I could love as much. After the sales person listened to my sad story, I ended up with a 'happy every after' ending with a fresh start in my 2019 NX 300. . Joli, a 15-year veteran selling Lexus was FABULOUS in finding me a perfect fit in the first SUV she picked for me; Joe approved a GREAT DEAL beyond expectation; Rick juggled figures that made the PRICE TAG DAZZLE; and Caleb took me a step higher in loving my new NX 300 by teaching me with MUCH APPRECIATED TLC how to use the many 'toys' on board, WHAT A FANTASTIC TEAM AT THE LEXUS OF TUCSON! I DROVE AWAY FEELING I'D BEEN CROWNED QUEEN FOR THE DAY WITH THE DOZEN OF RED ROSES PROOF OF MY BEST EVER VEHICLE PURCHASING EXPERIENCE. Thank you one and all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fabulous experience!

Looking for my first Lexus and worked with Mark Austin who was very professional and educated me on the various Lexus models without being a pushy salesman! Loved my experience buying my new Lexus RX 350 and would recommend Mark to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Highly professional sales and leasing consultants

We just purchased our fifth car at Lexus of Tucson - at the Auto Mall from Joli Gaskell and Jerry Holbrook. Both of these fine people are knowledgeable, efficient and very pleasant to deal with. That and the excellent automobiles they sell keep us coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First Timers Have Excellent Experience

Our first recent visit to a Lexus dealership was welcomed by Frank Martinez who courteously asked how he could be of assistance. Salesman Frank quickly had two cars he felt matched our needs. Frank answered our many questions explicitly and knowledgeably. He never pressured us, only assured us. We thank you, Frank, for your professionalism and grateful you were our salesman! To Frank and all Lexus of Tucson at the Automall staff we had the pleasure of meeting -- "you're terrific"! We are extremely happy with our 2016 es 350 Lexus! S&C P

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.