Sterling Acura of Austin

We live in SA and just purchased a new 2024 MDX from Andrew Davis. This is our 2nd MDX purchased at this dealership. Last one was a 2008, great car!. Although management has changed over the years their philosophy of delivering great customer service across the board has not. Parts and service departments also deserved two thumbs up. They have always been kind, very professional and trained to meet our (customers) needs. Thank you Sterling Austin!

Ari was outstanding!! I’d definitely be a repeat customer because of her Thank u!!

Jordon was a pleasure to work with. I've dealt with him on my precious car lease and was glad to see he was still available to work with me. My new lease experience was easy and quick since Jordon saw to it. In addition, Jason in finance as well as everyone else having to do with the transaction were cordial and pleasant to work with. This is my 4th Acura and I will continue to deal with Sterling Acura in the future.

Andrew good. Used car, Low or no fluids, no oil change. Emailed manager, no response.

Jesus and Jon went above and beyond. They were patient and kind and very educated throughout the process. We were not easy to deal with but honestly we have to make sure we were dealing with likeminded people. They have hearts for people which make them great salesmen and finance duo! Thank you so much for helping with a dream that came to light

Loved Jordan. Easy to wok with, no pressure, great description of features. Thanks to everyone

Ben and Josh and Ari made our experience with Sterling Acura very pleasant. All very helpful!

I think the dealership deserves a 5, but I still want to be honest and point out some of the issues that I didn't expect. Sales: Amber Homer delivered a pleasant experience and I enjoyed her company. She was fun, friendly, and easygoing during the entire experience. She also helped me in trying to get the best value for my car, and even haggled a bit more when I asked her if we could try again. Finances: Here is where we ran into some issues. Finances was arguing with me and acted as if he didn't believe anything I said. We spent 2 hours arguing because of miscommunication, but at the end of it, the manager helped clear things up and the finances gentleman apologized for the miscommunication once we were on the same page, and the experience was pleasant from there. Parts & Service: Since I ordered many accessories, I had to work with the Parts and Service department. These guys were great and went the extra mile to make sure that I was please with the parts and service aspect of my car. Robert and Mark called me to make sure I understood the dates and times of delivery. Robert even worked with Mark on getting my car in earlier once the parts were ready to be installed. The Purchase with add-ons: I was not a big fan of the purchase process but I don't believe this is the dealerships fault. I think a purchase with add-ons process needs work because it's very complicated and inconvenient. I ended up going in the service department a total of 5 times because of parts being installed and loaners not always being available. I think there should be a better process for the instances where someone spends extra on add-ons.

I’ve never had bad customer service at a dealership, but Sterling stood out far above them all. They are sincere about exceeding expectations.

Ariadne (Ari) Marin is awesome! Although the dealership wasn't sure if they could deliver a Integra Type S in my color choice (black with a red interior) in all of 2024, Ari called me the first week of November, 2023 and said it was on the way! It came in on November 10th and I took delivery on November 17th! She patiently explained all of the accessory options, and helped me set up the drive mode and user interface (this car is so user configurable) to my preferences - Comfort (suspension), Sport (steering), ad Sport Plus (engine). Rev matching off, please! (I've been driving nothing but manual transmission cars my whole life,) Thank you, Ari!