Reviews
Great service
the service was quick and efficient, the waiting is clean and pleasant, the staff is attentive and diligent, the prices are good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Carlos. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Nick Salerno, General Manager 855-423-4349
Great Jeep Dealership!
Everyone was friendly and willing to work with you! I was able to pick up a great Jeep for an amazing price! Thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write us a great review on Dealer Rater. I am thrilled to hear that you had such a great shopping experience with us. Congratulations on your new vehicle! Please let us know if we can help you with anything else automotive-related. Best, Nick Salerno, General Manager 855-423-4349
Great Service
Service advisor was excellent, kept us inform at all times. The work was done in a timely manner even after having to order parts not available at dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Carmen! I'm very happy to hear that your service advisor was of such great help to you. Our team takes pride in their customer service, and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Nick Salerno, General Manager 855-423-4349
Friendly and immediate service
Oh my gosh! Brian Peterson was a life saver! He really went out of his way to take care of me. He knew I needed my malfunctioning car immediately to drive from Orlando back to Virginia. He (and the technicians) really were outstanding. They all deserve a promotion. Brian was extremely professional and so friendly. He made me feel like he's known me for a long time. I can't thank Napleton Chrysler Jeep Dodge Ram enough for the outstanding service (and especially for having Brian Peterson on your staff).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Herman, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Brian and the rest of our team were able to locate and fix the problem in an efficient and professional manner. Thank you for choosing Napleton Chrysler Jeep Dodge Ram, and we look forward to seeing you again! Best, Nick Salerno, General Manager 855-423-4349
Compass Service
Service completed in the time promised with friendly and professional staff. Waiting area was clean and there was coffee and other complementary drinks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Philip. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best, Nick Salerno, General Manager 855-423-4349
Customer service
Speed and courtesy of service and advisors in handling my tire rotation and notification that service had been finalized. Also, I appreciated the sandwiches which were brought in for the customers who were waiting for their vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fred, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us. Best, Nick Salerno, General Manager 855-423-4349
Great service
Employee was welcoming and polite when arriving at your facility for oil change. Service area remarkably clean. Wait area very comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Johnny, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Napleton Chrysler Jeep Dodge RAM for your vehicle needs. Best, Nick Salerno, General Manager 855-423-4349
Professional Service
They are helpful and make sure to get the job done right! The facility is bright and clean. Everyone is professional and assures that all needs are taken care of.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Rosemarie. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Nick Salerno, General Manager 855-423-4349
Excellent service
You don't need appointment;just show up on the front door step. People and staff to make you feel worry free.Many techs have your vehicle in service in a matter of time
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, George! We're proud of our service technicians, and hope to pass along your great experience to all of our customers. Best, Nick Salerno, General Manager 855-423-4349
Good Service
Richard and Jacob understood our situation and did not try to sell us something we were not comfortable with. Good people. They understood our bad experience in the past and went out of their way to make this one better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yvonne, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Richard and Jacob's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Best, Nick Salerno, General Manager 855-423-4349