Napleton Chrysler Jeep Dodge RAM

I had an amazing experience at Napleton thanks to Joshua! My warranty company was giving me a hard time, refusing to approve something that was clearly covered. Joshua went above and beyond, contacting them multiple times and making sure everything got straightened out. He genuinely worked to get me what I needed, rather than just brushing it off. His dedication and persistence made all the difference. If you ever need help at Napleton, Joshua is the guy to go to! Highly recommend.

recently visited a few weeks ago, and Shannon was amazing—so helpful, knowledgeable, and patient, even with all my questions. The team is friendly and professional. 10/10 recommend!

Edwin Cabrera at Napleton Kissimmee has been my salesman on multiple purchases and has made reasonable pricing that benefits both the dealership as well as the customer both in the private and now in the commercial aspect Look forward to continue on future purchases negotiations

Saludos, llevé mi auto por un recall y el equipo de servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito, sigan así dando el mejor servicio al cliente. Critica constructiva, siempre hay espacio para mejorar. Debe el equipo de servicio coordinar ellos mismos las citas para poder acomodar los clientes según sus necesidades.

Wanted to look at pacifica. They took drivers license copies took all info on trade n got price for trade n 1 hr later they got vehicle pulled out. We didn't test drive at all. Need vehicle 4 wheelchair. Don't go here unless u r ready to buy. We just wanted to measure van

I'm outraged—this service center gave my truck to a thief. Never get your car serviced here.

Mandy my service advisor was amazing. The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail with Mandy was great. She went out of her way to help me and ensure my car was done quickly. I was having issues with some thing covered under my extended warranty but a diagnostic test usually at least a 2 to 3 day turnaround time was needed first . She heard my concerns and genuinely cared. She did everything in her power to help me and ensure my car was back to me ASAP. I hope she stays for a while because I am considering keeping my oil changes through the dealership instead of my local shop. Thank you, Mandy!

These people are liars and will say whatever they have to for you to come in. They called me because I checked a value on kbb. I was curious because I bought it when car values were high so I wanted to see my negative equity estimate. They called me and said mustang convertibles are in demand and we can offer you way more. I know I have a lot of negative equity and I told her that and i didn’t wanna waste my time so she spoke with a manager and came back on phone saying about the high demand and to bring it in. When I get there they try and say they can offer 1k more but my negative equity was too much more than that. They lied and did what they had to for me to come in. They offended me because they knew the situation and made it clear they would get 4-6k higher than kbb value then when I got there it wasn’t anything extra. This was a 2018 mustang convertible with no damage, perfect carfax, perfect maintenance records and ONlY 41k miles. xxxxxxxx I DO NOT recommend these liars

Please do yourself a favor a never use this dealership, three plus days to diagnose a broken turn signal switch

Watch out - Unreliable ! If you're not a professional hassler, save yourself the trouble. They will tell you anything you want to hear - Just to get you to bargain over and over again, exhausting!