Coliseum Lexus of Oakland

Happen to visit Coliseum Lexus of Oakland. We were greeted by the sales representatives. The Sales person showed different models of Lexus car and gave us detail of each. We chose to buy Lexus RX350 because of the features and shape. It was very hard to negotiate the price with the Sales person. Eventually we agreed to one price and purchased the vehicle.

Great Dealership. Ed the sales Manager is the reason we continue to buy cars there. Paul H the service manager was very helpful

Highly recommended, staffs atevery friendly and helpful.

Where do we start? The whole situation is just all wrong. I called, inquired And confirmed getting a replacement key. My car gets towed there and the price went from $300-400 to $675 to $1000 -$1200... WHY??..When questioned and after the back and forth the service advisor says he was misadvised. They were trying to SWINDLE ME. DO YOURSELF A FAVOR STAY AWAY FROM OAKLAND LEXUS

Absolutely no respect from the Service and Service manager, they will ask you go other dealerships Location to do your service if you do not like their service and did not completed all works on your car. Also stepped on your own seat mat and made it very dirty. But I like recommend their sales dept. and they have the good service. Remember, do not go to their service dept.

Failed to meet expectations! As a car buyer trading in a 2009 MB E350 and a former Lexus owner (from another state)...the entire transaction failed to meet my expectations due to lack of leadership and accountability at this dealership. The sales transaction was no issue...it was the trade-in and finance areas which were a failure. I ordered my Lexus NX and traded in my Mercedes the same day. I was advised a check would be sent to me in 3 business days. Well it did not happen. I went back the following weekend to change the color of the vehicle. Found out my car was already "sold" and I still had no check for my car.. I handed them title the week before. They told me "the business office is backed up"...and where is this my problem? Fast forward...29 days later...the NX arrived and I picked it up and then I was handed the check...dated 23 days after the title was handed over... I asked for compensation for this mishap...NO ONE took ownership of the issue...painfully they gave me mud guards and winter floor mats... The finance office was a joke...no customer service or accountability to the situation. Not once "we messed up"...just our business office was backed up. Unreal...And this is Lexus dealer?.. Mercedes would have not done this at all! They say they are a Lexus Dealer ...not sure... After one month no one called me to check up or see if I needed help or see how the overall delivery process took place... Since no one from the dealership took any leadership I took the matter to Lexus Corporate to the office of Jeff Bracken to for resolution. I provided them with a 3 page letter will all the issues and examples of how bad they handled the situation from a customer service point of view. Lexus Corporate had the vehicle re-delivered at Lexus of Marin and provided me with an extended warranty, XM Service and other items good willed for the length of the lease. Lexus of Oakland did NOTHING. So sad...it took the fun / pleasure of buying a new car to painful situation. I will never coming back to this dealer again...Look at other options when buying a Lexus... Lexus prides themselves on "We're equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world--not just with the people who buy our vehicles, but the people in the communities around us." ...From their corporate website... I had an "exceptional failure" with this dealership...due to lack of accountability...

I am so happy with my new (used) 2010 Lexus RX350! My salesman, Nuh is a total sweetheart. Got the car of my dreams... Even in the color I wanted... For approximately $4,000 to $8,000 less than all the other dealers throughout California and Nevada were asking for the exact same model. In fact, some of the others didn't even have AWD or navigation systems (which are a must for me as I live in the snowy mountains and can't find my way out of a paper bag!) and were still more expensive! I had a complete inspection done two days later by my favorite mechanic after purchasing it on the spot and purchasing the "cool down" option, and he said the car was in great condition. Although I was a bit concerned when the battery died the day after I bought it, Nuh was only a phone call away, and Coliseum Lexus sent me a check for the new battery the very next day. I highly recommend this dealer! Thank you, Mike, Carol, and especially Nuh. You are awesome!

I went in to look at a used car. everything was going well until i decided to take a closer look at the car. There was damage on the passenger side side skirt and there was a dent on the driver side rear quarter panel. After going over the 161 point inspection sheet that had no damage checked off. I pointed this out to the salesmen that was helping us and he went to his sales manager who never looked at the car or the damage and said it was an easy fix and they would just fix it and still sell it to me at the same price. So it makes me think that they are willing to just throw some lipstick on it and act like it never happened and still ask for the same price. So buyer beware...

I live in Palo Alto have been phone shopping all over calling several Lexus Dealership trying to get in touch with the new car manager to get the rock bottom price. I called the dealer at Seramonte no call back. I called the Lexus dealer in Redwood City and left two messeges for the sales managers. No one returned my call. I guess they both have enough customers. I called Oakland Lexus they answered, didn't have to leave a messege. I spoke with Ahmed and he went over the GX I wanted and offered to even send someone to pick me up. Thats service ! I didn't take him up on his offer but I scheduled a time with him to come in. The whole transaction was simple and no games. I love my new GX and I sent my family member over to see him also and he purchased a RX350 a few days later. If you want a new Lexus see those guys at Oakland Lexus.

I recently purchased my new Lexus from Coliseum Lexus in Oakland. I tried to purchase one there last year but could not make a deal. I shopped 4 other Lexus dealers in the bay area and had really bad experience dealing with rude salesmen and sales managers. I really wanted to purchase this new IS250. I decided to call Coliseum Lexus and try them instead of going into the dealership. I spoke with Rick Santos on the phone and he went over the car with me. The next day I went to the dealership and was greeted by a very nice saleman who called Rick for me. I took the vehicle for a test drive with the young salesman Phillip who was very knowledgeable and polite. "Big difference from last year, whole new staff and managers" to make it short I was WOW'd and Amazed on how quick and smooth it was to make this purchase from them. They are the BEST ! If you want a New Lexus go to Coliseum Lexus.