Reviews
Jim and Richard are the best in the biz.
Jim and Richard are the best in the biz. I highly recommend Santa Margarita Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to see that Jim and Richard provided with you a 5-star experience! Can't wait to see you again! Regards, Ephraim Barcelo General Manager ebarcelo@smtoyota.com
Excellent sales and administrative service.
Excellent sales and administrative service. After purchase concluded, follow up "thanking for your business" by team management and dealership owner was duly noted and appreciated. Sincerely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are ecstatic to see that you had a positive experience here with us! Can't wait to see you again! Regards, Ephraim Barcelo General Manager ebarcelo@smtoyota.com
Don't trust the guy leading the service department
Worst service department west of the Mississippi. They will tell you that your car need services that it doesnt need and they will overcharge you. Service manager Ian is not that smart and rude. Owner will treats the place like a Ford Dealership. Take your business somewhere else.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Each and every customer that steps through our doors is treated like a guest in our home, but when one of those customers uses foul language and makes threats, we believe it's best for the customer to go elsewhere and we end our business relationship. Caring for others with respect is something we will continue to do, as long as we're part of this great community. Regards, Ephraim Barcelo Owner & General Manager ebarcelo@smtoyota.com
Alan is so helpful. He took care of my car from the date...
Alan is so helpful. He took care of my car from the date I dropped at dealer until the date I picked it up. They replaced my hybrid battery without charged any rental car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alan's a great asset to us here and it's no surprise he took great care of you from start to finish. We'll be sure to share this 5-star review with him and we can't wait to see you here at your next service visit. Regards, Ephraim Barcelo Owner & General Manager ebarcelo@smtoyota.com
Poor service department. Ian in service encourages...
Poor service department. Ian in service encourages unethical work. Toyota is known for quality and customer care and you won’t get that here. Run as fast as you can!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Michael, Each and every customer that steps through our doors is treated like a guest in our home, but when one of those customers uses foul language and makes threats, we believe it's best for the customer to go elsewhere and we end our business relationship. Caring for others with respect is something we will continue to do, as long as we're part of this great community. Regards, Ephraim Barcelo Owner & General Manager ebarcelo@smtoyota.com
Great people, service, and beautiful facilities....
Great people, service, and beautiful facilities. Conveniently located. Robert provided excellent service and a familiar friendly face.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great friendly service people, very attentive and...
Great friendly service people, very attentive and accomodating. Car back as promised no issues. Bought my car here too abd great sales team. Red carpet treatment. Literaly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rats in the engine
We had a bold and ambitious rat chew through wiring in our Corolla … so bold that he was still chewing when service Allan popped the hood. Our car was fixed quickly .. this agency is the best. We are thankful to have them near.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Francie, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rip off.This dealership is a rip off.Liers.We took my...
Rip off.This dealership is a rip off.Liers.We took my son's vehicle to this dealership for repair.Initially they told him they need to replace the fuel pump for $1500.00.Then they came back the next day and told us they will do it for $700.00,so we ok'd the repair thinking the car will work according to them.They called to let my son know that it is ready.He came the next day to get the car,first they made him pay the $800.00.Then they told him they think the alternator is the problem.The car has new battery.If the alternator is not working,it should still start.They are quoting another $600.00.Then when we are asking for the old fuel pump they claimed they replaced,the manager said "we cannot do that".That old part is ours,That is where we figure this guy just want their $1500.00.So beware when you go to this dealership for service.Don't be a victim
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great service
Have used Santa Margarita Toyota for two Rav4s and now my Venza. I buy from this dealership because of the great service department. Thomas has been my Service Manager since 2015 and trust him and SMToyota completely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Luckylobos, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!