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Earnhardt Buick GMC

(256 reviews)

Reviews

(256 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service and the place is so clean.

I am very impressed the way they treat a customer even the returning ones for service. They always make you feel special. I also noticed how they treat customers that have gone somewhere else. They never make you feel bad. They are the best that I have had over the last 25 years. I always recommend this place if they are looking for honest and great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Dropped Vehicle Off. Was Given Ride Home. They phoned when car was ready . Picked me up and took me to shop. Car was serviced to request made. Personal was polite, courteous and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Why can't a GPS internal short be fixed?

The GPS system has never functioned correctly and yet I'm told it will take $2,000.00 to repair or replace it. Do used car junk yards salvage GPS systems for resale? Is there anyway to replace the system for less money?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick turn around

Thanks to Jeremy Corrie, I got my 2012 Enclave Buick back in time to make it to my next meeting. Jeremy has always delivered on what he says. Thanks to Jeremy and Earnhardt Buick for delivering on their promise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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??? Front axle leaking...

The Earnhardt dealerships are not well thought of in this area, too many bad stories. However, my service business was pleasant, professional, and a good experience. I will go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Dealership In Mesa Aaz

First of all you are so lucky to have a person like Mark Hibbert on your staff. This guy is a true professional. If he is not there for some reason I come back another day. Mark greets you with a smile and always has something nice to say befor asking you what he can do for you. Then calling you by name sends you in for a coffee and a breakfast treat. If he finds something that I was not aware of he comes and tells me. I know that if he says I need something I do it because I trust him and know full and well that he would not sell me something I did not need. I shop at Earnhardt because of Mark. If I needed a new auto I would ask him who to see that would best fit my needs befor even starting the process. Also the nice lady (sorry I do not know her name) at the cashier counter is a jewel for sure. Most places they just shove the paper at you and wait to get paid saying nothing. Not this nice lady who always has something nice to say. Yes I shop at Earnhardt because of the people that work there not because of the dealership you can find them anywhere. My next visit to your dealership I am going to meet the custodian who keeps things sooooooo clean that a person could eat off the floor. Great employes great business don't ya think? Chuck Sheldon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience

I was a drive in with an electrical problem and in a little over a hour they had it fixed and I was back on the road. Good job. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding customer service, friendly environment

I pulled up Steve came out to my car greeted me by name took great care of me and my vehicle ! Waiting area is great used the wifi had a bottled water they had goodies out if you wanted them. It was an extremely comfortable situation they even washed my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service by my advisor Mark.

Mark was my service advisor this past saturday 11/23/13. Mark has been taking care of me since I bought my first vehicle there back in 1999. He goes out of his way to help me get-in and get-out in a timely manner. Mark is kickass!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Clean, Efficient and responsive

I scheduled service for 3:30 and showed up about an hour early and they got my vehicle in right away and completed the requested work in a timely manner. I was happy with the cost as well. I wish they had a store for gadgets and accessories.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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