Kernersville Chrysler Dodge Jeep RAM

Found the Ram 1500 we fell in love with. Needless to say what we were asking for would take quite a feat. I knew Leon from a previous sale he worked out for my Mom. After the way he treated my Mom we knew we didn't want to deal with anyone else. After several hurdles we came to an agreement and got our truck. Leon is a professional, friendly, and no doubt the best we've ever dealt with. I'd recommend him to anyone.

Purchased a new Grand Caravan in August 2014, purchased on a Friday evening. One thing we told the salesman we needed was stow and go seats (I have a very bad back and can't be lifting heavy seats in and out if the car). He assured us that the van we were purchasing had them. The next morning, I tried to fold the seats into the floor, I discovered that the center seat was removable only, NOT a stow and go as promised. I returned to the dealership immediately, told the salesman (Brandon) the problem, he promised to take care of the problem, but of course did nothing but make excuses for weeks afterward. We also informed him that we had the incorrect rear floormats (he had taken them from another van - ours were missing at purchase). He promised to order the correct mats also. Now over a year after purchase neither of these problems was ever taken care of. I think we should have been able to exchange the van for one correctly equipped as it was less than 24 hours after purchase that we discovered their error. We were handed excuses for so long, I just gave up, and will never do business with them again.

I looked for months for a diesel truck and found this dealership through cars.com. Prices for their used trucks were some of the lowest around. I drove 3 hours to Kernersville to look at their trucks because there were none in Wilmington in my price range and low miles. I ended up test driving the truck I purchased, a Ford F250, 3x's for several long drives before making the decision to buy. Thomas Badger was a great salesman, made the buying process simple and no pressure. Not much wiggle room on price, but when they have some of the lowest prices around, there was no need to wiggle. Upon financing, they got me a great rate low rate that lowered even more from the first time they told me to when I signed the paperwork. I took my time in making the decision to purchase and never once was I rushed or pressured. Overall, it was a pleasant experience and I would recommend them. Several weeks after I purchased my truck, I know I got a great deal because I have yet to find a comparable truck with similar miles and features for the price I paid. Go see Thomas for your next truck purchase. I will tell you this too, this dealership is very busy. I would recommend making an appointment if you plan on going there. I did and this helped in feeling like I was their sole priority.

I was told all taxes and fees was taking care of and all the years dealing with these guys never had to pay this fee .so because of this I will never by from them again!!

Leon worked hard to get me in a vehicle. I had a few hoops to jump through that made it a little difficult for him and he came through. He also worked hard to get the numbers to where I needed to be at.

I would like to thank Mr. Leon Hughes for how he worked with me, assured me of each and every step in the process. Extremely courteous, approachable, we willingness to assist. He Rocks!!!

I'm very disappointed in the customer service displayed at this dealership. The purchase process was great, quick and efficient. However, I was able to get my vehicle refinanced, saving a lot of money and requiring a gap insurance cancelation and refund payment from the dealership. That refund process was the most frustrating ever. I was ignored and when actually communicated with, was lied to. I'm very disappointed with this process. The truth would have eased this situation had it been tried by the employees. Mistakes happen, the employees could have easily admitted the proper paperwork had not been sent to the appropriate people as I was told would happen, causing the cancelation request not to be received nor processed in the full 8 weeks of a told 6-8 week process. The employees could have simply admitted this, explained they would make it right without any further delay on my part and the whole situation could have been solved. Instead the employees opted to continuously lie, act as if I was being unreasonable and bothersome for calling and asking when I should receive my refund after waiting just 3 days short of the end of the full 8 week process. It was not my fought the processes at their dealership was not processed correctly nor that I was not communicated with accurately. I had to go around them and call the gap insurance provider directly to learn the truth regarding the situation and never got the truth from the dealership until after I drove 1-1/2 back to the dealership and told Brett to his face and Vicki Johnson of the information I was told by the insurance company and outright called them out on the lies they was still trying to tell me. Moral of all of this, if you choose to deal with this dealership, follow-up on what they tell you and believe me they will choose to lie over truth just to get you off the phone. Terrible experience and I will never recommend them again or purchase from them again.

We have bought two pre-owned vehicles from this dealership and had a great experience both times. The sales associate that helped us both times was phenomenal, his name is Leon Hughes.

My house hold has 3 Chrysler vehicles purchased from different dealers and i must say this dealership was the best experience I've ever had. Extremely friendly and easy going I can't thank Nate and Mac enough for my buying experience.

Go ahead and make your appointment for service, arrive 15 minutes early, and then wait an additional hour an 45 minutes for an oil change. Go ahead and waste your time if it's of no value to you. That's the feeling I left with. Next time we'll go to the Havoline service center up the road where our business is appreciated and we won't even begin to approach the flippant, don't give a xxxx attitude of the service rep.