Kernersville Chrysler Dodge Jeep RAM

Technically bought two cars in a row from them. They clawed one back because of "transmission problems" after I'd already bought it! The second was a lemon... with transmission problems. My previous car before this had been totaled by a teenager who t-boned me. This dealership knew this, and after their shady behavior, I feel completely taken advantage of and lied to. Read on for the full story. (And why I'm now taking out a $4000 personal loan to repair a bad transmission two months after buying a car from this dealership... On top of my car payment.) TL;DR: Buyer beware, get your used cars elsewhere. Also, their "customer resolution number" is just voicemail that no one ever answers. They reply to all the bad reviews with a voicemail number that does nothing for anyone... Originally I bought a Subaru Outback at an amazing price, only to have them call me back and tell me they'd finished all their inspections and it had a bad transmission and they couldn't sell it to me. What an honest place, right? I was impressed by this, so I come back in and they put me in a Subaru Forester for nearly twice the price and tell me it's passed all its inspections and is good. Two months later... I'm on the side of the road with a BAD TRANSMISSION. The Subaru Dealership says there's no way this place inspected the transmission and didn't know it was bad (that wasn't the only busted part, either! It gets worse!). So, Kernersville Chrysler Dodge "inspected" it and sent me out the door with a Forester with a bad transmission. After refusing to let me out the door with a much cheaper Outback with a bad transmission. If they'd have just sold me the original Outback I'd already purchased, I would have been able to replace the transmission in it and come out spending FAR less money than I did in their scam of bringing me back in just to send me back out in a more expensive car. I had previously been recommending this place, but now I'm telling everyone to stay away. What was the point of refusing to sell me a much cheaper car with a supposed bad transmission, only to send me out the door with a more expensive car with a bad transmission, if only for this place to profit more money? Did they realize they'd underpriced the Outback and need to claw it back from me, and any excuse would do? Did they not inspect the Forester at all? I'll never know at this point. All I know is that it was all deeply dishonest, scummy, and a scam. I am fortunate enough to take out a personal loan and finance SOME of these repairs (not all), but not all could take this financial hit. It will be months before I can fix the axles, the spark plugs, and any other surprises we find. Right now the car is sitting idle while I fund the transmission repair (but let's be honest, two months after buying a car, I shouldn't be taking out a $4000 loan to repair a bad transmission, on top of my car payment!). To top it off, the Forester I bought has worn down and leaking front axles on both sides, yet somehow it passed Kernersville Chrysler Dodge's inspection with flying colors. Along with spark plugs that haven't been changed in... maybe ever. That's another $500. That inspection was REALLY thorough. (That's sarcasm, if you can't tell.) The Subaru Dealership straight up tells me there's literally no way anyone inspected this car in the last 8 months and didn't notice the LEAKING from long-term wear and tear. Either they literally don't inspect their vehicles like they say they do, or they're content to let some people drive off with horrible problems. I had a terrible feeling after they clawed back the Outback I originally bought, but I ignored that gut feeling and now I'm paying thousands for it. I literally offered to keep the Outback and buy my own transmission and they refused. I should have stuck to my guns and made them give me the keys, since they already had my money, and all paperwork and contracts had already been signed. I would have paid SO MUCH LESS in

I had an outstanding experience purchasing my 2017 Chevrolet Tahoe LT today, all thanks to Tyrell—affectionately known as "Ty the Guy!" From the moment I arrived, Tyrell’s welcoming energy and attentiveness were evident. He took the time to walk me through every option and explained all the features with impressive transparency, never rushing or pressuring me through my decision. What truly set Tyrell apart was his patience and respect throughout the process, especially as a female buyer. He ensured I was the center of the conversation, thoughtfully directing every question to me and making sure my preferences were prioritized. I felt valued and fully empowered during every step. Tyrell’s professionalism, honesty, and genuine care made this purchase experience the best I've ever had. Highly recommend seeking out "Ty the Guy" if you want a smooth, enjoyable car-buying journey!

Very easy process and knowledgeable staff. Matt Breedlove was a great guy to deal with on my purchase!

Awesome Professional and Knowledgeable Service. Great Experience From The Time I Arrived At The Location To Leaving. I Drove 3 Hours To Purchase A Vehicle For My Son Who Is Graduating High School. Hats Off To Clint And Lee For Making My Experience A Great One It was Well-Worth The Drive.

This was probably the worst dealership experience we have ever had. To begin, the staff member who assisted us, showed zero interest in showing the truck or giving information. We asked if the truck could be unlocked for us to see the interior and he simply unlocked it from across the parking lot and walked away. After viewing the interior we wanted to see about test driving the truck as we were interested in potentially purchasing this truck. Clinton was no where to be found for about 15 minutes, he finally brings the key, cranks the truck, takes the key with him as this is a push to start vehicle and tells us to take it for a spin. No information, no interest in selling the vehicle, nothing. After test driving we try to sit with Clinton to discuss the truck in which we were handed a paper with the price. When attempting to discuss some of the issues we had seen with the truck he replied with an arrogant and disrespectful attitude stating there was nothing he could do. We will never work with Clinton to purchase a vehicle and most likely never return to Kernersville Dodge. I hope everyone considers our experience before making such a large purchase with such an inconsiderate business.

This team was fantastic! I had the pleasure of working with Lauren before driving from out of state to purchase a car from Charlie Johnston. He is the absolute best car salesman EVER! The experience was easy, thoughtful, and efficient. I also can't forget to mention the kindness of Denise Tores, who was terrific when help was needed. Thank you all so very much!!!

Odette Padron was very helpful in helping me out. 10/10 would recommend. Great service

Great selection of vehicles, great people to work with. Carmen Lopez was very helpful in every way, thanks.

Great experience. Mike made the buying process easy and there were no surprise charges tacked on at the end. We took our time and test drive 3 vehicles and never once did we feel rushed.

I called from Henderson, North Carolina, spoke with a gentleman named Daniel, who was absolutely easy-going easy to understand and articulated his words clear enough for me to understand and make a decision. His response was quick and he was knowledgeable about the products and my purchase I was able to do most of the things from My place of business and when I got there, we were not there longer than 45 minutes to buy a Truck and get out the door that is superior customer service also worked with Matt who was my sales representative when I arrive excellent service all the way around thank you guys for making my purchase easy Jonathan The finance manager was quick and able to get me out of there in a flash thank you guys. It was worth the drive.