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Vern Eide Acura

(214 reviews)
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vern Eide Acura from DealerRater.

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Excellent service!

Awesome service, honest, quick and good work. These guys will take care of you and your car! If you have any questions on any service work, Dave is the guy to see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Buyer Beware of Acura MDX!!

I bought a Acura MDX from Vern Eide. They did not tell me that the car will only pair with some mobile phones. The 2014 and 2015 DOES NOT pair with a iphone 6 on verizon. Don't buy a Acura as they don't even know how to update their firmware on one of the most popular iphones in the world.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

I am sorry to hear of the problem with the Iphone. We have had many people with Iphones that pair up fine. I was unaware of this problem until now. Please contact our service department and we will try and resolve the problem.

Great Dealership - Great Staff

Thanks Kevin for the friendly and honest service. It was nice to be treated so well and know that I was in good hands. I recommend Kevin and the team at Vern Eide Acura to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Kevin Thompson for great service!

I've been a skeptic of dealerships for a long time, preferring instead to purchase my cars from private sellers, but Kevin has changed my mind. Kevin went out of his way to find the SUV I wanted at another store, met me there and was fun to work with. I got a SUV I love, that works great and was easy to buy. I couldn't be more happy with the experience I got from Kevin Thompson and his team at Vern Eide Acura! Thanks Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Knowledge and Trustworthy

When looking for a car my thoughts have been "you never know who to trust", but I found someone to trust! Kevin Thompson has helped us purchase several cars. He helped our son buy a car and walked him through that first car and car loan experience. Kevin is someone you can trust and will help you find the car you want. I have recommended him to many friends and family! We have more cars to buy in our future and will be buying from Kevin Thompson again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kevin got it done!

Kevin Thompson is an excellent salesman who delivered a great vehicle to me at a wonderful price with little hassle on my part. In 35 years, it was the smoothest -- and best -- car deal I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dave and Trevor are always very nice, accommodating and...

Dave and Trevor are always very nice, accommodating and knowledgeable. They always give me the option of a loaner to drive if I need it. They make the task of car service as hassle free as it can be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

A pleasant surprise in a sea of awful service

Everyone hates buying a used car. They shouldn't, because you're getting a "new" car. But the sales people are so awful it makes you want to cry. The entire team at Vern Eide made our experience second to none. They even delivered our new car almost 200 miles to our front door!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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amazing service

Acura continues to go above and beyond in service after the sale. They are amazing. Highly recommend using this dealership for your next purchase. Wow!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding dealership and service! We worked with Brian...

Outstanding dealership and service! We worked with Brian F. and he was amazing! Sincere and not pesty at all! The whole atmosphere is customer oriented... we will be back!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.