Reviews
Great experience
Isaiah was very helpful, and made my car purchase so easy. I recomend working with him. he was friendly and went above and beyong to help me get exactly what i was looking for
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our team is thrilled to know you felt Isaiah went above and beyond in assisting you. Your business and kind words are very much appreciated. Best Regards, Craig Ferguson General Manager
Used Honda Odyssey purchase
Jheni was wonderful; worked hard and tried to make everything perfect. She planned ahead and looked out for us. I would definitely recommend her, and would return for future deals. Sandy West
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to recommend Jheni. Best Regards, Craig Ferguson General Manager
Great Experience
As far as sales go, Chris was wonderful to work with. Our family has purchased from him multiple times before and we have always been satisfied with the service he provides. He’s honest and doesn’t try to push. He allows you to make decisions on your own terms and doesn’t bother you with calls, emails, and so on. He’s always willing to go the extra step to help find answers to your questions. We also appreciate that Chris considers you a customer and cares for your needs beyond the initial purchase. We refer friends and family to Chris if they are looking to purchase a Honda. The financing department and service department were not quite up to par with the service Chris provided, but not deal breakers for purchasing another vehicle from Chris or Honda, we just hope for better service in the near future as far as the service department is concerned.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your continued business and loyalty to Chris are greatly appreciated. We thank you for your feedback regarding the other areas of our dealership which allows us the opportunity to address your concerns. Best Regards, Craig Ferguson General Manager
Great Experience
As far as sales go, Chris was wonderful to work with. Our family has purchased from him multiple times before and we have always been satisfied with the service he provides. He’s honest and doesn’t try to push. He allows you to make decisions on your own terms and doesn’t bother you with calls, emails, and so on. He’s always willing to go the extra step to help find answers to your questions. We also appreciate that Chris considers you a customer and cares for your needs beyond the initial purchase. We refer friends and family to Chris if they are looking to purchase a Honda. The financing department and service department were not quite up to par with the service Chris provided, but not deal breakers for purchasing another vehicle from Chris or Honda, we just hope for better service in the near future as far as the service department is concerned.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We thank you for the kind feedback regarding Chris as well as for any referral. We are disappointed to learn of your viewpoint regarding our service department and appreciate your feedback. It's comments such as yours that allows us to better serve our guests. We look forward to improving upon your future visits. Best Regards, Craig Ferguson General Manager
Great experience
Service department was super helpful and efficient. Amy Pickens was really informative and friendly. The information I received was very detailed and helpful. Pulling and getting started was very efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your satisfaction is our #1 priority. We are thrilled Amy provided you the level of service you deserve as a Germain customer. Best Regards, Craig Ferguson General Manager
Great experience!
Had a very positive experience! Normally the negotiating process is long and painful. After evaluating my trade, the sale was easy and walked away with a great price and great vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to know you are pleased with the deal Kevin was able to secure for you. Enjoy the road. Best Regards, Craig Ferguson General Manager
Great customer service
Very detailed feedback on the recall sevice and resetting our car play system. Curt Thompson was fantastic and very professional. He made sure all our issues were resolved.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Curt if committed to providing our guests the utmost quality experience, thank you for sharing. Best Regards, Craig Ferguson General Manager
Excellent service on the spur of the moment
Germaine Honda provided immediate service to my Accord when it failed to start. After running all the relevant diagnostics, they found nothing wrong with the car. Apparently the issue was a one-time fluke...and they waived the charge for their service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. Please let us know if you have any further concerns. Best Regards, Craig Ferguson General Manager
Used car buying experience
Jheni was very patient in taking us through the process of purchasing a used vehicle, she was very helpful through the entire process explaining what anything means and also help with making sure the cars were in good condition and really made it feel like a family experience (like we mattered and wasn’t just another customer)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you sharing Jheni's dedication to our guest's complete satisfaction. Please let us know if you need anything further. Best Regards, Craig Ferguson General Manager
Great
Great team friendly helpful knowledgeable professional Courteous what else can I say. For a car buying experience it was great for me and I assume i will come back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to know you enjoyed working with our team. We do hope you will visit us again. Best Regards, Craig Ferguson General Manager
