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Flow Chevrolet, Buick, GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (96 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (96 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2015 Cadillac XTS LUXURY Purchase

This is the 3rd Vehicle the ROLLINS FAMILY has purchased from FLOW since 1992. We continue to enjoy the quality service, the professional atmosphere, and the wonderful salesperson/manager who gave us a great price/great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Extended warranty should not have been pushed.

My only concern was selling me an extended warranty and not telling me about the conditions of keeping receipts of past maintenance and if we fail to produce receipts the warranty would be void. That should be told to the purchaser with the sales pitch. If you want to know how I feel about it, ask the salesman, he will share my feelings and concerns. I made a point to share them.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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service

Took car back due frustrating noise in steering. Discovered that that there were several recalls or service notices on vehicle. Parts were ordered and am now awaiting phone call to bring car back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good experience

I came in to purchase a 2015 GMC Acadia SLT. I was very specific on which vehicle I wanted (exterior/interior color). I appreciated the fact that Zach Sharron, my salesman, didn't try to steer me towards something else. He listened to what I wanted and was very helpful. I didn't feel rushed, nor did I feel like we were wasting each others time. It was a really good experience and my wife was surprised and happy with her new Acadia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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LOW MY CAR!!!

I absolutely love billy. He was great not only did he help us all he could. He reminded me of a father figure that I could trust and would send everybody I could. I feel like we got a great deal on our new car. We were needing one and they helped us make that possible the interest rate was better than the credit union would have gave us so I am very pleased. All my family drives is Chevy's and they are reliable and Marty and the salesman billy have been great to the family. If I buy a new car again I will make sure to go back to flow Chevy in Winston-Salem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Buying Experience

Mine was an internet purchase. The vehicle was immaculate and even better than expected & tank full. I let the sales manager know ahead of time that I was from out out town and would be in a big hurry to get to an appointment in Greensboro. They had already emailed the Bill-of-Sale and CarFax the night before. We were ready and on the same page. My wife dropped me off and we test drove the vehicle, concluded the paperwork while the vehicle was being detailed, and I was on my way in 1 - 1.5 hours. Everyone was pleasant and spoke (even the other sales staff that wished it was their sale (grin). It was a great experience and left me with the feeling that they would happily take care of me through every vehicle service and inspection for years to come. THANK YOU FLOW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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C Gerber

I was directed to Flow Chevy by Alliance Direct. I was extremely hesitant based on previous experiences at other dealerships and knowing my circumstances. I arrived reluctantly but left surprisingly pleased. I was very fortunate that Flow Chevy purchased /paid off my old vehicle. I was able to purchase a 2014 Chevy Cruze with NO money down and an extremely low interest rate. The other bonus was that I didn't have to have a co-signer. My salesman was Greg Headen. All staff met and exceeded my expectations. I had a very pleasant purchasing experience. Satisfied, Christy Gerber

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Salesman

I haven't had a new car in 14 years. I stopped by Flow Chevrolet one day and started looking at cars. Tyler Dodson recommended the Equinox. I didn't buy that day, but came back on November 22 and bought a new 2015 Red Equinox. Tyler was very knowledgeable and professional. He sold me on the Equinox and I am so happy he did. I love it. Go see Flow for your new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GM Ignition Switch Recall

The Representatives were Very Courteous and Helpful. My Service was estimated to take an hour and a half. Flow had my car ready in less time. It was a very pleasant experience. The only thing that was unclear WGHP FOX 8 News reported the day before that GM would Offer Customers $25 Gift Card If Recall Service Complete before December 1. The Representatives were not aware of Incentives!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding Customer Service

As always our Service Representative, Mike Sirianni, is very attentive. Although he has several clients he's working with, he makes you feel like you are the the only one. Mike provides the highest level of service that is possible. We bought our Cadillac in Charlotte, NC but later moved to Winston-Salem, NC and chose Flow Cadillac for our Service and Maintance needs. One of the best decision we have ever made. The facility is nice and clean in addition to having beautiful setup. The employee turnover rate seems to be very low. In six years we have only had two Service Reps. Our first one, who was also amazing, retired. Then we were blessed with Mike who is also truly amazing. Finding good customer service in today's world is rare so having been blessed with one who has outstanding Customer Service skills is like finding a rare jewel. We would definitely recommend Mike Serianni and Flow Cadillac Service Department to our family members, co-workers and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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