Reviews
Very unhappy with how I was treated.
They do not stand by there work, my truck transmission blew up 1,449 miles after they replaced a ac condenser. A metal cooling line came off and pumped all of the transmission fluid out. After court I will never deal with them again!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to make this up to you. Please contact our manager at (412) 264-3325 so we can make your experience a positive one.
Excellent Customer Service
My father-in-law had been going to another Chevrolet Dealership to have service on his Impala. The other dealership was always adding something to his repair bill. I told him that he needs to go to North Star Chevy. I called and made him an appointment and he was blown away by the difference in Customer Service and attention to Customer Satisfaction. He said that he will never take his car anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Scott, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Northstar Chevrolet, INC.
Worst service department
I’ve given this dealership several chances. I moved to the area and would bring my Camaro and sonic in for service. Each time I seemed to be bothering the service staff and they did their best to try to make me leave. I sucked it up and they did it. I went there to buy a new vehicle in 2020 and the sales staff watched me walk around for20 minutes. Finally someone asks can I help you. I told them I was looking for a trailblazer.there response was we don’t have any. Ok then. I went to Washington Chevrolet and bought the vehicle. Today I bring my car in for service and needed my registration card printed because I couldn’t find it. The service rep responds I can’t do it without the card. This was the last straw. Once again it seems like im bothering them for simple things no change in 5 years. I wasted my time and they finally won. I let them let me leave. No verbal arrangements from me or the rep it seems that’s what they want to belegt alone.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christopher, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (412) 264-3325 when you can so we can address this situation directly. Thank you and have a great day.
Excellent dealership
Everyone at the dealership was friendly and helpful. Kevin my salesman was excellent.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi April, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
North Star
This is the best place for service and buying a car in the area
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Haya, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Inspection on 2018 Equinox
The maintenance and issues (windshield wipers and rear brakes) were identified and completed with the inspection. Everything was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Adell, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Northstar Chevrolet
Sales and service are the greatest at NorthStar! I recommend NorthStar to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Northstar Chevrolet, INC.
Inspection
I bought my car there 7 years ago. They are always polite, friendly, and have quality mechanics. I will continue to have my car serviced there and will buy my next car there also.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Northstar Chevrolet
Everything was handled in a very professional manner. Gene is a great salesperson, is very knowledgeable, and was very helpful when it came time to setup our phones, on-star, etc., in our new vehicle. I would highly recommend Northstar Chevrolet to anyone looking for a new vehicle, and I would highly recommend that they ask for Gene. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Charlotte, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great job Northstar Chevrolet
Great sales team to work with, easy buying experience. Salesman Gene showed me all of the vehicles accessories and functions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Timothy, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!