Reviews
They lied to us about the car we wanted they tried to say
They lied to us about the car we wanted they tried to say that the previous owner put the wrong hood on the car,I wouldn't send my biggest enemy here
They lied to us about the car we wanted they tried to say
They lied to us about the car we wanted they tried to say that the previous owner put the wrong hood on the car,I wouldn't send my biggest enemy here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Laurie, I appreciate you taking the time to share your feedback from your recent visit here at Honda Mall of Georgia and would like the opportunity to discuss your experience with our Sales Team regarding the status of a vehicle you were interested in. Can you please send your contact information to me? I look forward to hearing from you. Erick Ligon General Manager Honda Mall of Georgia eligon@penskeautomotive.com
I only dealt with salespeople on phone.
I only dealt with salespeople on phone. He was prompt at responding to my phone calls and answering my questions.
I only dealt with salespeople on phone.
I only dealt with salespeople on phone. He was prompt at responding to my phone calls and answering my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your positive experience with our team at Honda Mall of Georgia.
Had a rough start with one of the salespeople after
Had a rough start with one of the salespeople after purchasing a new Civic, which was extremely frustrating and unacceptable. However, once Erick got involved, everything was resolved in a timely manner and restored my confidence in Honda Mall of Georgia. Appreciate the help! Thank you, Erick!
Had a rough start with one of the salespeople after
Had a rough start with one of the salespeople after purchasing a new Civic, which was extremely frustrating and unacceptable. However, once Erick got involved, everything was resolved in a timely manner and restored my confidence in Honda Mall of Georgia. Appreciate the help! Thank you, Erick!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your persistence and are glad to hear our team could assist you successfully. If you have further needs, Honda Mall of Georgia is always here to help. Take care!
A few days ago I visited the service center with a 2022
A few days ago I visited the service center with a 2022 Honda Pilot to have the AC checked. The assistant was JUAN who checked the AC by hand. He did not take the car to the workshop to have the same fault looked at by a mechanic. Since I was not happy with that decision, I sought out the general manager DAVID MARTINEZ who stood firmly behind Juan and confirmed that the AC CAN BE CHECKED BY HAND without using any specific tools. I asked David if Juan was a mechanic or a technician and the answer was NO. How can someone who is not qualified for that job diagnose a fault in a car.
A few days ago I visited the service center with a 2022
A few days ago I visited the service center with a 2022 Honda Pilot to have the AC checked. The assistant was JUAN who checked the AC by hand. He did not take the car to the workshop to have the same fault looked at by a mechanic. Since I was not happy with that decision, I sought out the general manager DAVID MARTINEZ who stood firmly behind Juan and confirmed that the AC CAN BE CHECKED BY HAND without using any specific tools. I asked David if Juan was a mechanic or a technician and the answer was NO. How can someone who is not qualified for that job diagnose a fault in a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your feedback regarding your recent visit to our service center. I would appreciate the opportunity to address them with you directly and ensure your satisfaction. Please feel free to contact me directly using my information below. Erick Ligon General Manager eligon@penskeautomotive.com
Geat experience with Jim.
Geat experience with Jim. Would recommend highly for service. He was very professional and helpful.
Geat experience with Jim.
Geat experience with Jim. Would recommend highly for service. He was very professional and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our team was able to provide you with a great experience at the Honda Mall of Georgia. Thank you for your recommendation. We hope to serve you again soon.
Have been using Honda Mall of Ga for over 20 years.
Have been using Honda Mall of Ga for over 20 years. Have always been happy with the service I have received .
Have been using Honda Mall of Ga for over 20 years.
Have been using Honda Mall of Ga for over 20 years. Have always been happy with the service I have received .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer of Honda Mall of Georgia for so long. Your satisfaction with our service over the years means a lot to us. All the best!
Very nice people, honestly didn’t take them long to do
Very nice people, honestly didn’t take them long to do the service. They also found a nail in my tire, thankfully it was found! Joey was great to work with! (also the chairs in the waiting room are very comfortable)
Very nice people, honestly didn’t take them long to do
Very nice people, honestly didn’t take them long to do the service. They also found a nail in my tire, thankfully it was found! Joey was great to work with! (also the chairs in the waiting room are very comfortable)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Honda Mall of Georgia. It's great to hear that our team took care of everything so efficiently. We’re glad you found the waiting room comfortable, too!
Very professional and great customer service.
Very professional and great customer service. Gives many options to select from. Great experience overall
Very professional and great customer service.
Very professional and great customer service. Gives many options to select from. Great experience overall
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Honda Mall of Georgia. We're pleased to hear that our team provided a great experience and multiple options for you.
It was my first time to pay for service after the first
It was my first time to pay for service after the first four free service, entry sensors discovered alignment issues they fixed it and a flat tire within the oil and filter change service, solved all issues with a fantastic price and saved my time 🤝 Highly recommended 😊 Special thanks to Bisho from the front desk team 👍
It was my first time to pay for service after the first
It was my first time to pay for service after the first four free service, entry sensors discovered alignment issues they fixed it and a flat tire within the oil and filter change service, solved all issues with a fantastic price and saved my time 🤝 Highly recommended 😊 Special thanks to Bisho from the front desk team 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear everything went smoothly with your service at Honda Mall of Georgia. It's great that our team was able to address your issues efficiently and provide a good value. We appreciate the recommendation and hope you continue to enjoy your driving experience.
Hector in the service department has great customer
Hector in the service department has great customer service and patience. I really appreciate the professionalism and promptness in the service department. I will definitely return for service.
Hector in the service department has great customer
Hector in the service department has great customer service and patience. I really appreciate the professionalism and promptness in the service department. I will definitely return for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts on our team! It's great to know that you appreciated the professionalism and promptness at Honda Mall of Georgia's service department.