Mercedes-Benz of Houston North

By far the best experience I've ever had buying a car. Frank and Neil made it the best it could be. Felt like I was hanging with friends as the paperwork process was being taken care of. Very laid back but still absolutely professional atmosphere. Highly recommend this place to anyone looking to buy a car.

We had a great experience and purchased a ML350 and a E250. Trade in values were fair and Louis Weibel the salesman was very knowledgeable and helpful. We highly recommend this dealership.

My wife and I were treated very rudely. We were passed off to three different salesmen. I set an appointment with Mr. Jeanes and he did not come to work that day. I did not receive a call nor email to cancel. We drove two cars that afternoon with Mr. Netters. He was extremely courteous. Very good experience with Mr. Netters. We went back on Saturday and was passed back off the Mr. Jeanes. We drove one car. He then preceeded to tell use we had reached our limit on test driving their cars. We left!! I gave Mr. Netters one more shot on Monday to sell me a car. He pulled out the new invoice of the used car I was looking at. They came down 3500 from new invoice. WOW!! They tried to charge me 800 dollars for the CPO warrenty. Incrediable!! After a trip to his manager, they came down to the internet price. I told him they could do better than that. He said, "If you don't pay sticker, someone else will". I left and and headed to Holmes European in Shreveport Louisiansa. They were AWESOME!!! Saved over 10,000 dollars from Houston North's used price on a brand new E350. I will not buy a car from Houston North Mercedes. I will drive to Shreveport. Johnnie Starr was our saleperson in Shreveport. EXCELLENT!!!

I made my initial contact with nick and i received a prompt response from him very quickly. he was very professional and helpful. Met with him at dealership and he had the gl 450 we had discussed ready for us to test drive. Almost what we wanted but my wife found the perfect gl 450 on the showroom floor and we struck up a deal. The buying aand finance process were prompt and we were treated very well. i would recomend Nick to anyone that is looking for a quality mercedes benz to buy.

I had broke down near the intersection of 45 and 1960. After being pushed into the paring lot of Mercedes Benz I called my husband to help. While I waited no less than three employees of the dealer had approached to assist me. One invited me inside while I waited, another offer a jump start or gas. I was very happy that they were concerned and I even looked at used vehicles while I waited. My husband ensure me this dealer will be at the top of our list when we purchase a car and I hope that it's soon!!! Maggie Johnson

I have had my car serviced with Jason at this dealers service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. You guys are what Mercedes is all about!

Went to purchase a certified pre owned Mercedes from them and I didn't even haggle on the price they had on their website. I test drove the vehicle and said fine and wanted to proceed to purchase. Now if y'all don't know, when you purchase a certified per owned vehicle from the dealer, it comes with an extended warranty of 1 year and 100,000 miles beyond the manufactures warranty. When we went to do the paperwork, they tried to charge me an extra $750 for the certified per owned warranty!? I said what the heck was this? They said they were selling the car at a lost already so they had to charge the extra $750 for the warranty even though on their website, the price they had was included?!? xxx! I told him no way out of principle and $750 extra was not that much in relevance to the price of the Mercedes but I wasn't going to pay it. He told me the managers wouldn't budge so I walked. How the heck do you advertise on your website a price for a car and then try to charge extra when you go try to buy it for that exact price? Once again, I was willing to buy the car at advertised price and no haggling. Update. Talked to Mercedes sugar land and greenway and both of those dealership comes with the extended warranty for their certified pre owned but north location does not. Very deceptive of Mercedes north Houston!

I just bough my CLA250 here, and I love it......all people there is very nice even they are not working with you they always have a smile, my experience here was excellent Mr. Thao Nguyen helps me with my purchase and I really appreciated it, I order my car before MB release it and he always kept me update on the process of my car.......at the time I pick up my car Mr.Thao was very patient and helpful, he went through all the features of my car. and keep in touch of how I am doing and if I need help to let him know, I really recommend this place especially Mr. Nguyen excellent customer service Maria E Perez

I recently purchased a Hyundai Santa Fe from Neal at Mercedes Benz of North Houston and he made the buying experience hassle free and provided excellent customer service. I will definitely be a repeat customer.

Excellent service, made me drive from austin for a deal. Will definitely purchase my next vehicle from nick at Houston north.