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Thornton Automotive Dover

(847 reviews)
Visit Thornton Automotive Dover
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2013 state dealer award
View 8 awards
2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(717) 467-4626 (717) 467-4626

Reviews

(847 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thornton Automotive Dover from DealerRater.

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Salesmen Mike was very friendly, helpful and

Salesmen Mike was very friendly, helpful and knowledgeable. After the sale and when I was home. I forgot a key and Mike looked for the key in my old truck I traded in. Mike went out of his way to look for me. Everyone else was also friendly. Everyone offered me a drink out of the refrigerator.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They have been so helpful, honest and overall outstanding

They have been so helpful, honest and overall outstanding through my car buying process. The vehicle was well maintained by them and they take pride in the quality they sell. They go above and beyond when it comes to the inspection and reconditioning of used vehicles to ensure its top notch. Brian and Desiree were by far the best to work with here at the dealership. I would buy from them again if I ever got a chance to! They have been patient, understanding, compassionate and never got frustrated with my many questions. The car I purchased was of great value too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Love love Thorton Automotive just bought my second truck

Love love Thorton Automotive just bought my second truck through them. It was everything I wanted and got a reasonable rate for my loan. Ryan was the sales man and he was outstanding. Consider purchasing your new vehicle from Dover Thorton!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No pressure sales.

No pressure sales. Patient with questions and allowing us to really take a look thru the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The truck was beautiful.

The truck was beautiful. Mike the salesman was terrific also. Of course I’m partial to veterans. He’s a Marine. Mike made the process very painless compared to other experiences. I’ve had with car salesman over the last 72 years. I highly recommend Mike and the company. I drove a long way by this truck I came from Maryland, which was a four hour round-trip door-to-door.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Ron for making the trip to our dealership! We appreciate your business and we will make sure Mike gets to read your kind words! Happy New Year and take care!

Everyone was wonderful!

Everyone was wonderful! They were very responsive and knowledgeable about the vehicle I bought as well as the one I was trading in. Super family friendly and were super accommodating when I had to bring my small children with me! 10/10 would absolutely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The service department did an exceptional job repairing

The service department did an exceptional job repairing my car. It took a little longer than estimated but that can be expected. I was unaware they had a shuttle which would have been beneficial to know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business! If you are in need of the shuttle next time, please let us know! Happy New Year!

They treated me great Russ was a hellva good salesman and

They treated me great Russ was a hellva good salesman and Wes was great won’t deal with any other car lots Thanks guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional customer service and Great prices!

Exceptional customer service and Great prices!! Can't wait to go back for another vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Dave! We will be here when you're ready! Take care!

This was wonderful dealership to work with everything

This was wonderful dealership to work with everything they said was way. It should be. They give me a great deal on vehicle. I’m happy to do business with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.