Reviews
Write a reviewPoor after purchase customer service
Poor after purchase customer service. Sale Managers don't return calls and no communication between the sales and service department. Promises made, but not kept since two different departments. Poor quality assurance to ensure a vehicle is ready to sell.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Mike. Thank you for sharing your feedback with us. Customer satisfaction is very important to us and we want to make sure that you have been taken care of. Please feel free to reach out to Art Toorinjian at 808-564-9100, he is our GM. We appreciate your business.
TERRIBLE FINANCE DEPARTMENT
OMG what a terrible finance department. I bought a new 2013 Mazda 5 in April 2013. It was a nice vehicle, however, it did not serve my needs. In November I purchased a new pick-up and promptly started the process of trying to cancel the extended warranty, being the vehicle only had 15,695 miles on it. No matter how many messages I left on voice mails no one returned my call. Finally in mid December Clayton Calles (via email) assured me he would submit my request. Today I called Warranty Solutions and they never received the request. TERRIBLE CUSTOMER SERVICE!!!
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you sharing your concerns with us. Like we stated on your previous review, our finance manager Buddy will be reaching out to you. We take all of our customers feedback very seriously and want you to know that customer service is extremely important to all of us here at Cutter Mazda of Honolulu. Thank you for your time.
Awesome customer service
My entire experience with Cutter Mazda Honolulu has been 100% positive. Their dealership staff (sales, service, and parts) are always professional, conscientious, and knowledgeable. They know the true meaning of customer service. They made the car buying process and bringing my car in for service easy and fun, and allowed me buy a car that I absolutely love. I would 100% recommend Cutter Mazda Honolulu to anyone looking for a car. Thank you Matt F, Tony S, Devin, Shawn N, Greg, and Peter, and everyone else :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Rachel. We are happy to hear that your experience was so great. Our staff strives to make car shopping enjoyable. We hope that you are loving your new vehicle. Thank you for this review and your business. Come back and see us again.
loved the service
NG was very helpful. My experience buying my car was very positive. I like my Mazda very much. Would buy it again and recommend others to go to NG for their car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Mazda. We are pleased to hear that your experience was so great. Customer service is a top priority for us here at Cutter Mazda of Honolulu. We hope to work with you again in the future.
Great service!
We had an awesome experience at Cutter Mazda! We were only planning on looking and ended up walking out leasing a car! Everyone was very nice and very friendly there. It was a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle lease. We are pleased to hear that you enjoyed your experience. We have a great staff here at Cutter Mazda of Honolulu. Come back and see us for any vehicle needs that you may have.
Armando Maza Repping Mazdas
I wasn't too sure about Mazdas until Armando exaggerated the performance and how well they drive. I'm glad that I got to build a relationship with Mazdas. They should make more red ones :P
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience & customer service
Couldn't have had a more better experience here at Cutter Mazda all thanks to the wonderful sales rep Armando. I was referred to him by a friend & I am really happy with the excellent customer service he was able to provide. I told him what I was looking for & he pointed out the Mazda 5...it was beyond what I was looking for & so much more!!!! I will definitely be referring him to anyone that is looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly and helpful!
Amazing customer service. Armando is absolutely the best! Made our buying process super quick and easy. Went in just to look at the new CX-5s and ended up driving out with a new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback. Armando is a great guy and we are lucky to have him on our team. The CX-5s is a great car and we hope you are enjoying it. Thank you for your business. We hope to work with you again in the future.
Armando was Great at Cutter Mazda Honolulu
Armando was excellent in finding me a great starter car, Go see Amando masa at Honolulu Mazda (Cutter)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car. We hope that you are enjoying it. We appreciate you taking the time to leave us this five star review. We are here for any service needs that you may have.
Great Customer Service
Brought a car fro Armando Maza at Cutter mazda Honolulu my name is Blanche
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your feedback. Thank you for recognizing Armando. We appreciate the recommendation and hope to work with you again someday.