Reviews
I recently had a deeply disappointing experience with
I recently had a deeply disappointing experience with this dealership. Firstly, they were not transparent about the vehicle's history, withholding the Carfax report and requiring customers to purchase it themselves. This lack of transparency is unacceptable and raises serious concerns. Additionally, the dealership assumed my language preference and sent me communications in Spanish, which felt disrespectful and racially insensitive. It’s crucial for a dealership to respect and understand their customers' backgrounds. What’s more, I was willing to travel 900 miles from Washington, D.C., to visit them, but despite my genuine interest, they ultimately lost me as a customer. This lack of professionalism and disregard for potential buyers is unacceptable. Overall, my experience was frustrating and disappointing. I hope the dealership takes this feedback seriously and improves their professionalism and customer service. ---
I recently had a deeply disappointing experience with
I recently had a deeply disappointing experience with this dealership. Firstly, they were not transparent about the vehicle's history, withholding the Carfax report and requiring customers to purchase it themselves. This lack of transparency is unacceptable and raises serious concerns. Additionally, the dealership assumed my language preference and sent me communications in Spanish, which felt disrespectful and racially insensitive. It’s crucial for a dealership to respect and understand their customers' backgrounds. What’s more, I was willing to travel 900 miles from Washington, D.C., to visit them, but despite my genuine interest, they ultimately lost me as a customer. This lack of professionalism and disregard for potential buyers is unacceptable. Overall, my experience was frustrating and disappointing. I hope the dealership takes this feedback seriously and improves their professionalism and customer service. ---
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Destiny was awesome and very helpful and made surebI got
Destiny was awesome and very helpful and made surebI got the best deal. Would not work with anyone else. Excellent job.
Destiny was awesome and very helpful and made surebI got
Destiny was awesome and very helpful and made surebI got the best deal. Would not work with anyone else. Excellent job.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We're happy you found our staff to be so supportive during your experience here at Jimmy Britt Chevrolet GMC, LLC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent experience, Honesty, no gimmicks, no addendum
Excellent experience, Honesty, no gimmicks, no addendum tricks, FNI was efficient and explained everything in detail. Sales Manager Fabian was excellent and worked with me as did Justin Harris.
Excellent experience, Honesty, no gimmicks, no addendum
Excellent experience, Honesty, no gimmicks, no addendum tricks, FNI was efficient and explained everything in detail. Sales Manager Fabian was excellent and worked with me as did Justin Harris.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rocky, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Excellent place to do business!
Excellent place to do business! Great experience!anyone looking for a great deal should visit jimmy Britt Chevrolet
Excellent place to do business!
Excellent place to do business! Great experience!anyone looking for a great deal should visit jimmy Britt Chevrolet
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! You may receive another survey in the coming weeks. We would greatly appreciate you taking the time to fill this out!
Amazing dealership got me approved for my dream truck
Amazing dealership got me approved for my dream truck excellent service very nice and made me feel welcome !!
Amazing dealership got me approved for my dream truck
Amazing dealership got me approved for my dream truck excellent service very nice and made me feel welcome !!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Destiny was phenomenal, and was the main reason I decided
Destiny was phenomenal, and was the main reason I decided to purchase my Corvette from Jimmy Britt!
Destiny was phenomenal, and was the main reason I decided
Destiny was phenomenal, and was the main reason I decided to purchase my Corvette from Jimmy Britt!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
I keep getting the run around never received a call from
I keep getting the run around never received a call from the person whom supposedly was going to make things right
I keep getting the run around never received a call from
I keep getting the run around never received a call from the person whom supposedly was going to make things right
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Had been working with multiple Staff members over the
Had been working with multiple Staff members over the phone for a 2023 2LT Vette. Called ahead to view the vehicle as we live 1 1/2 hrs away. Only to find upon arrival that vehicle is a "repurposed" vehicle. GM had to replace the transmission the dealership bid on purchase of vehicle. If we had known of this "LEMON" that now is supposed to be "FIXED" we most likely would have NOT made this trip. Or at least negotiated that better price.
Had been working with multiple Staff members over the
Had been working with multiple Staff members over the phone for a 2023 2LT Vette. Called ahead to view the vehicle as we live 1 1/2 hrs away. Only to find upon arrival that vehicle is a "repurposed" vehicle. GM had to replace the transmission the dealership bid on purchase of vehicle. If we had known of this "LEMON" that now is supposed to be "FIXED" we most likely would have NOT made this trip. Or at least negotiated that better price.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Buying a vehicle has never been a fun experience.
Buying a vehicle has never been a fun experience. Cars and trucks are a pricey investment, they immediately depreciate when you drive off the lot, you often run the gauntlet of saying "no" to all the extras, and when you get it home you wonder if you got a good deal or got taken. My most recent purchase was a used GMC Canyon. Justin Parrish and Tim Wallace knew what I was looking for and the price range I needed to be in, found what I wanted, and got me in it. Unfortunately, it had a sensor that went bad, but everything is fixed and I'm enjoying my truck. This was the second vehicle I've purchased from Jimmy Britt Chevy, and they would be my first stop if I need another. No dealership is perfect. No sales associate is perfect. But I am satisfied with how I've been treated.
Buying a vehicle has never been a fun experience.
Buying a vehicle has never been a fun experience. Cars and trucks are a pricey investment, they immediately depreciate when you drive off the lot, you often run the gauntlet of saying "no" to all the extras, and when you get it home you wonder if you got a good deal or got taken. My most recent purchase was a used GMC Canyon. Justin Parrish and Tim Wallace knew what I was looking for and the price range I needed to be in, found what I wanted, and got me in it. Unfortunately, it had a sensor that went bad, but everything is fixed and I'm enjoying my truck. This was the second vehicle I've purchased from Jimmy Britt Chevy, and they would be my first stop if I need another. No dealership is perfect. No sales associate is perfect. But I am satisfied with how I've been treated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Well when a dealership says they are willing to lose you
Well when a dealership says they are willing to lose you as a consumer, it says their commitment to you in the long run. Customer retention is just as important as recruiting.
Well when a dealership says they are willing to lose you
Well when a dealership says they are willing to lose you as a consumer, it says their commitment to you in the long run. Customer retention is just as important as recruiting.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Andrew - I cannot agree more - keeping customers happy ongoing is just as important as making new customers happy. It was clear we weren't able to meet your time frame expectations so I recognize it seemed dismissive when the manager was open to walking away from the deal. It is always our intention to make every customer happy, old and new, and in this instance, we failed - I apologize for that.
Who says this: “ You let us know that you were not satisfied and we would rather lose you as a customer and refund your deposit (Which is what we said before taking your deposit, that it is fully refundable) instead of hold your deposit and be upset with us. With that said, if you were in our shoes would you handle the situation differently?” Also offering money off on a car I didn’t ask for with incentives every dealer is offering is not something to be proud of. Saying meeting my timeframe is not accurate when I never held you to a deadline. Maybe you need to get more of the story or I can just publish all traffic here.