Cerritos Nissan

THE SERVICE ADVISOR JACOB WAS HELPFUL AND PROFESSIONAL.HE EXPLAIN TO ME WHAT’S GOING ON WITH MY CAR.

They re consistent Get me in and and out Washed my car Keep me coming back w loyalty discounts.

Tony Fears is excellent he takes care of my service needs regarding my Nissan versa. He’s always on time and explains every detail about my car.

Scheduled maintenance should not be 3 hours when estimate was 2 hours. Not including car wash.

Great service from person who attended me very attentive to my questions, polite and professional.

Everything was done as I told. Quick check in, very polite representative, update was done quickly.

I fell for the Bait and Switch. On Monday morning I received a call from Christina at Cerritos Nissan. I let her know that I was looking for a Platinum Pathfinder and ended up making an offer on a blue one. She stated she would call me back with a counter offer. About half an hour later I received a call from someone named Octavio and he stated he would make sure Christina would have a price on the vehicle I wanted. Then I received a call from someone named M.D. who apparently is a manager. We had a little back and forth and arrived to a compromise on a price of $47,000 out the door. I had mentioned to Christina I was paying cash and also mentioned it to M.D. as I mentioned I was going to sell some stocks to put the money together for the purchase. He even asked me what stocks I was selling and we briefly discussed my decision. He even mentioned I would owe him lunch and dinner for the deal he was making me. I said “don’t disappoint me because I have an over two hour drive to see you.” I said multiple times $47,000.00 out the door and he acknowledged each time. There was a lot of traffic heading to Cerritos from Ventura County and I kept Octavio updated because I was going to arrive late. I arrived to the dealership and they had the vehicle ready. I did the test drive and agreed to move ahead. Then Octavio brought a colleague which I thought was strange since the deal was already made. He proceeded to tell me that they couldn’t sell the car at $47,000.00 out the door. He said there was no discussion about me paying cash but I had the option of financing or paying more than the agreed upon price. I was disappointed by the lack of integrity. They made me drive over two hours each way only to try to squeeze more money after we had already made a deal. Now I’m sure they will respond to this email and state something to effect of, “we’re sorry you feel this way. There must have been a misunderstanding.” Let me make it abundantly clear. There was no misunderstanding. I made an offer on a cash deal, and they accepted it. Perhaps they thought I would pay more since I was already there and had clearly driven a long distance. But I went back home without purchasing their car. Buyer beware of the ole Bait and Switch. From my personal experience, it’s clearly a practice at Cerritos Nissan.

Came in for a routine service (oil change and tire rotation). Krysta and the staff were professional and kept me updated on my service and estimated time of completion.

Tony Fears was great he did my service request and took care of all that was necessary for my cars.

Crystal for very nice and helpful. She explained everything very throughly. I will be definitely asking for her again.