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A Better Way Wholesale

(1,414 reviews)
Visit A Better Way Wholesale
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–6:00pm
Tuesday 8:00am–7:00pm 8:00am–6:00pm
Wednesday 8:00am–7:00pm 8:00am–6:00pm
Thursday 8:00am–7:00pm 8:00am–6:00pm
Friday 8:00am–7:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm Closed
Sunday 10:00am–4:00pm Closed
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
(203) 490-4510 (203) 490-4510

Reviews

(1,414 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of A Better Way Wholesale from DealerRater.

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Easy and quick!

Chris was very easy to do business with. Any question I had was answered. Chris was very knowledgeable about the vehicles they sell. I would recommend buying your next vehicle here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wholesale?

This was my firstt brush with a wholesale dealership. Not impressed. Many sales people, not much knowledge about stock. Not knowledgeable of what stock they have. Sort of a used car mill.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry to hear about the negative impression you got during your interaction with our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Sincerely, A Better Way Wholesale Autos Team

Excellent customer care

Found A Better Way Wholesale Autos while searching online for a particular car. Not being a "big" dealership, we took a chance and drove up to see the car. The car was what we were looking for at the price we needed Still skeptical, we started the paperwork. Chris, our salesman, was extremely personable and helpful. I had asked that the car be given better tires and he got that squared away immediately, no questions asked. Sale went smoothly. Took the car to my mechanic who recommended a couple fixes. I was prepared for a fight to get these items taken care of, I am still in awe. There were no questions asked, they were more than helpful and the service department had the issues resolved. They were honest and fair and I was more than impressed with this small but very busy dealership. I waited to write this review to make sure nothing else came up. To their credit, this is a good car and I am extremely pleased with the entire experience and my son and I love the car. Thank you Chris and to all the service department techs (sorry, I don't know all your names but you are a big part of that thank you) that put the customer first. If you are looking for a used car at a fair price, I highly recommend visiting A Better Way Wholesale Auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Simple and easy

Eli went above and beyond and also very professional salesman. Dealership is busy always that means it's a great place to buy your used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Terrible repair service!

Buyer beware, if your vehicle only runs for a few weeks and is the repair station for longer than you have owned it and costs more to repair than you purchased it, just remember you were warned.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with us, John. We strive to ensure an excellent experience and we want to learn more about what took place. Please visit us at your convenience so we can discuss the issue in greater depth and move forward in a positive direction. Sincerely, A Better Way Wholesale Autos Team

Excellent

Chris made it happen even when was difficult to register the vehicle with a PR license. He made all the work and took care of me since the first day until deal was close. Very attentive and professional. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing price and service

This place is awsome in general. I met up with CHris and Corey and they helped me throughout the entire car buying process. I had 0 credit, wanted this 2015 Honda Civic lx and they made sure I got it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Incredibly busy / Tons of choices / No frills / Great prices

It was a long day but it's also an incredibly busy dealership so that was understood. For what I was looking for & for what I could afford payment-wise I was/am happy with my purchase of the 2008 Toyota Scion XB. It's younger than what I was driving, has less miles and gets better gas mileage. Thanks so much to Anna for all of her help in the process and also for her being patient with me as I searched through numerous possibilities. She was great. Straightforward, honest and friendly. Other than what I received for my trade-in I was happy with my experience at A Better Way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

VW2014

Chris provided excellent service with attention to details. Answered all questions and requests. Did not rush or high pressure to buy a vehicle. Showed all the cars asked for. Handled the paperwork and pickup of the vehicle without issue. Even had enough gas for trip back to NJ! Appreciate the time taken to close the sale. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

not helpful at all

Contacted them to get more information than availability and got the same canned reply no matter what question I asked. Requested that my questions be answered within 24 hours after that and got no reply for 2 days. Once I got a reply it was a bit condescending with the repeated claims of how many cars they sell each month, basically trying to give the impression that we, the customers, should be honored to do business with them. Maybe other people at the dealership are more helpful but they lost any chance at my money based on my interaction with their internet sales rep. If they keep this up, they won't be able to brag about how many vehicles they move per month.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

availableWe have gone back in our data base and our emails, not once have we received any email requesting questions to be answered within 24 hours, nor are there any records of this alleged customer. A lot of our competitors like to post non credible reviews. All of our Internet inquiry's are answered promptly. When you receive 300 Inquiry's per day and sell over 500 vehicles this is something we take pride in. If it is an Internet reps day off, common sense of course, you will not be responded to until the next business day when a rep is available to assist you. All of our responses are professional, kind and transparent.