Reviews
Our 2013 Terrain was purchased from Colonial back in
Our 2013 Terrain was purchased from Colonial back in 2016. It has almost 222,000 miles on it. Still performing well. We always get great service at Colonial. Kimberly is our service representative. She does a great job. This time was a fluky thing. The only key we had was lost and we had to get a new set of keys. A frustrating situation was made easier with help from Colonial and Kimberly.
Our 2013 Terrain was purchased from Colonial back in
Our 2013 Terrain was purchased from Colonial back in 2016. It has almost 222,000 miles on it. Still performing well. We always get great service at Colonial. Kimberly is our service representative. She does a great job. This time was a fluky thing. The only key we had was lost and we had to get a new set of keys. A frustrating situation was made easier with help from Colonial and Kimberly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My salesman, Dave, was outstanding from the very
My salesman, Dave, was outstanding from the very beginning of the contact and sale. I believed he was honest and represented the company well. He and I agreed on a price over the phone, and I accepted it. Before the purchase was completed, I was engaged by another dealer with a lower price. However, I chose to stay with Dave because of his integrity and my belief that a deal is a deal.
My salesman, Dave, was outstanding from the very
My salesman, Dave, was outstanding from the very beginning of the contact and sale. I believed he was honest and represented the company well. He and I agreed on a price over the phone, and I accepted it. Before the purchase was completed, I was engaged by another dealer with a lower price. However, I chose to stay with Dave because of his integrity and my belief that a deal is a deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We have always been happy with the Loganville dealership
We have always been happy with the Loganville dealership even before they move from Lawrenceville. Honest and tells you like it really is. They get the work done right and on time the first time.
We have always been happy with the Loganville dealership
We have always been happy with the Loganville dealership even before they move from Lawrenceville. Honest and tells you like it really is. They get the work done right and on time the first time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I always receive excellent service from Colonial.
I always receive excellent service from Colonial. Last time they stressed how important fuel injector cleaner is for my vehicle, however this time they didn't mention the cleaner and when I brought it up they said they would take care of that next time. How important is it really? Just left me wondering and thought I would mention it.
I always receive excellent service from Colonial.
I always receive excellent service from Colonial. Last time they stressed how important fuel injector cleaner is for my vehicle, however this time they didn't mention the cleaner and when I brought it up they said they would take care of that next time. How important is it really? Just left me wondering and thought I would mention it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My experience was informative and the repairs were
My experience was informative and the repairs were completed in no time. I have been taking my car there for 9 years and they still display the same great customer service!
My experience was informative and the repairs were
My experience was informative and the repairs were completed in no time. I have been taking my car there for 9 years and they still display the same great customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott S.
Scott S. was a great help to me with the sales team. Met Scott for a test drive, and he was very knowledgeable and helpful without being pushy. The service department had to work on the truck I was interested in before it was ready to be sold, and he kept me updated and informed throughout the process. Although I ultimately bought a different vehicle, it certainly had nothing to do with Scott. Would happily reach out to him in the future or recommend him to anyone else in the market.
Scott S.
Scott S. was a great help to me with the sales team. Met Scott for a test drive, and he was very knowledgeable and helpful without being pushy. The service department had to work on the truck I was interested in before it was ready to be sold, and he kept me updated and informed throughout the process. Although I ultimately bought a different vehicle, it certainly had nothing to do with Scott. Would happily reach out to him in the future or recommend him to anyone else in the market.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I took my Chevy Colorado there for a scheduled oil
I took my Chevy Colorado there for a scheduled oil change. The technician suggested installing a fuel injection cleaner, I agreed to have that done. A few miles down the road the truck started rumbling and the check engine light came on. I was charged $549.00 for a diagnostic and I was told to fix the truck it would cost $5900.00, asked for the $549.00 back and the truck fixed. The dealer sent the $549.00 back but refused to get the truck back to the condition it was in when I took it for the oil change. There was no check engine light on when I took the truck it. This dealer ruined my vehicle, poor maintenance service!!!!
I took my Chevy Colorado there for a scheduled oil
I took my Chevy Colorado there for a scheduled oil change. The technician suggested installing a fuel injection cleaner, I agreed to have that done. A few miles down the road the truck started rumbling and the check engine light came on. I was charged $549.00 for a diagnostic and I was told to fix the truck it would cost $5900.00, asked for the $549.00 back and the truck fixed. The dealer sent the $549.00 back but refused to get the truck back to the condition it was in when I took it for the oil change. There was no check engine light on when I took the truck it. This dealer ruined my vehicle, poor maintenance service!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Convenient time and good customer service.
Convenient time and good customer service. Discussed with me and offer suggestion and alternatives for fix needed things in the car. Detailed with what needs to be one immediately.
Convenient time and good customer service.
Convenient time and good customer service. Discussed with me and offer suggestion and alternatives for fix needed things in the car. Detailed with what needs to be one immediately.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great and easy experience.
Great and easy experience. Sales staff was easy to work with. Car is fantastic. Price was reasonable. I would recommend the dealership to a friend.
Great and easy experience.
Great and easy experience. Sales staff was easy to work with. Car is fantastic. Price was reasonable. I would recommend the dealership to a friend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience.
Great experience. Jay Rector was very helpful. Low pressure. Did not have exactly what we wanted. He did not try to sell on what he had. He let us decide and order.
Great experience.
Great experience. Jay Rector was very helpful. Low pressure. Did not have exactly what we wanted. He did not try to sell on what he had. He let us decide and order.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
