Reviews
Write a reviewBurns Ford Lancaster, South Carolina
We love Burns Ford of Lancaster SC so much we came all the way back from South Dakota to purchase another vehicle from them! We purchased a 2017 F150 and we love it!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Micheal, thank you for your positive comments! We are happy you are enjoying your new F150! Your one star ratings tell us that something was not up to par. If that is the case, please feel free to reach out to our manager to discuss ways to better serve you. We look forward to assisting you again soon!
Excellent customer service, Excellent Product
Bought my second vehicle from Burns--could not have been an easier or more pleasant experience--both times. Everyone has done what needed--followed up with me on tags, etc when I did not do as I was supposed to do--quality folks. I will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We will continue to allows provide the best service for our customers , whether it applies to sales or service.
om churilla
I highly reccomend Burns Ford, as they are honest, reliable and excellent customer service. Several times I had my Ford in for service and they found some item that needed work to be done, repairs were $250.00 to $500.00 and they called Ford and had it covered under warranty (my vehicle is a 2011 escape, I know I caN get an oil change cheaper, but Burns goes the extra mile and when I leave I am 100% satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, we appreciate your recommendation of our dealership! Your satisfaction means a lot to us, and we truly appreciate you choosing Burns Ford for all of your automotive needs.
Excellent Experience! Burns Ford is Grade A!
I reviewed their web site and found a vehicle I wanted to look at. They were very forthcoming with all information. Were quick to respond and when it came down to making the decision to buy were very low pressure easy to work with. They put in the time and effort to assure a great deal. In the end I would rate the Customer Service above any other experience I have had buying a car previously. Nothing has ever been as enjoyable as working with Jodi, Freddy and the rest of the hard working courteous staff at Burns Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Burns Ford
Great dealership! Good folks that take care of their Customers!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (888) 374-5161 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Service
The people and the services were excellent. Very helpful
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pearlene, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (888) 374-5161 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Burns Ford
Great as always, I have been dealing with them since 1996 and after purchasing 8 vehicles I am still very satisfied !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great place, great people! Excellent overall.
A terrific place to buy a vehicle and to get service. Friendly, caring, professional staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Burns Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
2016 F150 From dealer to driveway with a smile!
Salesman listen to my needs as I was searching for a lightly used truck. Had a trade in from another deal that was extremely nice with low miles. Test drive was great, price was right,also threw in a new bed linear. Great group of guys, thanks to Drew and Mr. Young.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My experience
I am very pleased with my experience with this dealership. Danny Ferguson has gone above and beyond in customer service. I really appreciate everything that this Ford dealership does for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Elizabeth. It is great to hear that Danny was able to go above and beyond your expectations! If there is anything else we can do to assist you, please let us know! Take care!