Reviews
My experience with Maplecrest Ford was outstanding! I...
My experience with Maplecrest Ford was outstanding! I went in to purchase my dream car "Mustang GT 5.0" Charlie, my salesman, couldn't have been more professional and accomidating! He went out of my way to make sure I got everything I wanted in my mustang. I would highly recommend this dealership, and especially the dealer! Spencer and the service department are to be commended as well! Looking forward to dealing with Maplecrest for many future purchases!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Bozy8684: Thank you for taking the time to review your experience with Maplecrest! I'm happy to hear that from sales to service, you are satisfied with the service we provide. As for the 5.0, great choice! I'm driving one myself and the car is awesome! Thanks again for your business, we look forward to seeing you around the store! Enjoy the holiday season! Regards, Tom Giordano, President.
Purchasing my Ford Escape from Barbara Hanson at...
Purchasing my Ford Escape from Barbara Hanson at Maplecrest Ford has proved to be a rewarding and highly satisfying event. A good trade in value along with a competitive sales offer has made Barbara someone I will return to for future purchases. Every service visit I am greeted with genuine interest in my vehicles performance and provided unwavering assistance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear dcpower: Thank you for your kind review of Maplecrest and Barbara. So happy to here we have managed your expectations in both sales and service. Enjoy your Escape, and please do not hesitate to contact us should you need assistance in the future. Regards, Tom Giordano President Maplecrest Ford
This is our second F-Series purchase from Mr. Kozak. He...
This is our second F-Series purchase from Mr. Kozak. He is a wonderful person to work with and intend on using his services on other purchases in the futher.I was currently driving a 2008 F-250, and wanted to upgrade to a F-350 Diesel. He addressed all of my concerns, and answered all of my questions that I had asked, going from driving only Gas vehicles I was not really familiar with a Diesel Engine. Thank You Phil I love my TRUCK. Jeanie Kozdeba
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Jeanie, Thank you for posting a review of your experience with Maplecrest and Phil. Happy to hear everything went well! We're always here if you ever need assistance! Enjoy the F350! Sincerely, Tom Giordano President Maplecrest Ford
I made an appointment to bring in my 2011 mustang gt in...
I made an appointment to bring in my 2011 mustang gt in to have it checked because of a valvetrain rattle. I purchased my car out of state (PA) so I was looking for a reputable dealer to bring it to and based on the reviews on this site chose maplecrest of Mendham. I made the appointment Monday, and told the service writer over the phone the issue which he said I would have to leave it overnight. Brought the car in on Wednesday which was my scheduled appointment and the service writer who also said he was the manager said he couldn't work on the car if it was engine related since I didn't purchase it there. Now I took time off from work, and had my wife follow me through an hour drive with traffic for no reason. I explained this to him he was absolutely not hearing my complaint and simply did not care. That is not customer service! Unless you live in the area don't bother or waist your time with this dealer especially based on this site's ratings like I did. They won't service your car if you didn't purchase it from them which seems to be their own policy not Ford's. Thumbs down!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Stuttgart32, Thank you for posting the review of your experience with Maplecrest. Once I was made aware of your concern, I contacted you immediately and two more times within the next three days. I appreciated your getting back to me, allowing the opportunity to apologize for the handling of your case. Unfortunately we do make mistakes, as does everyone, and I used this opportunity to have lengthy discussions with my staff to ensure nothing like this happens again. During our phone call I explained the reasons behind the decision that was made. It was a judgement call and we used poor judgement; I'm the first to admit it. Whenever we drop the ball, we use the experience to become better. I appreciate the opportunity and again apologize we inconvenienced you. Sincerely, Tom Giordano, President.
It was such a pleasant surprise to find a car dealership...
It was such a pleasant surprise to find a car dealership that did not pressure me to buy a car! They seemed to be really concerned that I find the right car and options. Mickey, my salesman, was easy going, knowledgeable and very helpful. He answered all my questions in a clear, consistent way and is still helping me learn to operate my car and its features over a month after I purchased it. This indicates true commitment to me and I really appreciate that. I highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Carpat, Thank you for taking the time to post a review about your experience with Maplecrest. Our goal is always to provide a no pressure experience and follow it up with great service. I don't have to tell you how complicated today's vehicles have become, so I'm very pleased to hear Micky continued to assist you after delivery. We're always here if you need us, thank you again and enjoy your vehicle! Sincerely, Tom Giordano, President, Maplecrest Ford.
This is my second car in nine months from Maplecrest. The...
This is my second car in nine months from Maplecrest. The service people were excellent, knowledgable and friendly. They handled my trade-in efficiently and found the model car I wanted very quickly. I highly recommend this dealership for their expertise and also challenge anyone to find a more pristine, cleaner operation anywhere.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Red, Thank you for posting a review of your experience at Maplecrest! I appreciate your continued business, it means a lot! Hope to see you soon! Thank you again. Tom
Very helpful. Nice to work with. It was easy process from...
Very helpful. Nice to work with. It was easy process from start to finish. I highly recommend Maplecrest Ford in Mendham. Also their service department is excellent .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Mcfinex: Thanks for your kind review of your experience with Maplecrest Ford. Similar to your review, we like to keep our process efficient and concise. I am glad you are pleased. Sincerely, Tom Giordano, President, Maplecrest Ford
I had an excellent experience at this Ford Dealership and...
I had an excellent experience at this Ford Dealership and specifically with Salesperson Barbara Hanson. Barbara was very knowledgeable, professional, and did not pressure us in any way. I would strongly recommend working with Barbara and the rest of the team at Maplecrest. I've been to other Ford dealerships in the area and, in my opinion, they do not measure up to Maplecrest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to rate your purchase experience with Barbara and Maplecrest Ford! Knowledgeable, professional, and no pressure are the cornerstones of our approach so I'm pleased Barbara delivered on our goal. As you can see from her previous reviews, she's very consistent as well! Thank you again for your business! Sincerely, Tom Giordano
About a year has passed since we came in to buy a new...
About a year has passed since we came in to buy a new Ford Fusion. The staff at Maplecrest Ford made the experience so easy! I told them what I wanted and they guided my decision and found the exact car I wanted. This place is extremely welcoming without the highway mentality that plagues many dealerships today. I felt like a part of the family not just another customer. The finance manager was able to show me the best products. I love the maintenance package! I go in there and don't pay a cent for maintenance now! Thank you Maplecrest Ford of Mendham! JJP
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to review your ownership experience regarding both your Fusion and Maplecrest! I'm happy you remain satisfied with the car as well as the decisions you made during your purchase. Based on the number of people you listed, it sounds like a real team effort! Thank you again for your business! Regards, Tom Giordano
From the first time I contacted Maplecrest, they have...
From the first time I contacted Maplecrest, they have been nothing but first class. When I first arrived they told me very simply, they are not a big, highway front dealership, you have to want to come to Maplecrest. From that simple statement, they have proved it was worth the trip. Each and every employee I met was professional and friendly. The vehicle I bought was clean and in better condition than I thought it would be. There was no pressure, or ansgt I had experienced at other dealerships in the past. Pricing was good, and fair. Justin followed up a few days after the sale. It was such a postive experience that if I were in the market for another car, new or used, I woudl shop again at maplecrest again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks very much for taking the time to review your experience with us! I'm happy to hear your experience was a positive one and the you are satisfied with your vehicle. Thank you again, hope to see you at the dealership soon! Regards, Tom G.