Ken Garff Hyundai Downtown

I bought a brand new 2025 Hyundai from this dealership. It was my 5th Hyundai and third of the same model. I buy Hyundais for their warranty. My new vehicle is making a weird noise after 1300 miles. I called about getting it looked at and was told they were going to charge me $170.00. What is the point of an "industry leading warranty" if it is not honored? I'm trading in my Hyundai for a different make.

My wife and I each drive a Hyundai -- an Ioniq 5 and a Palisade. Garff Service has been 100% outstanding in every way. Nothing but great results.

Don’t go here unless you want to be taken advantage of. I went there today to buy a 2008 Chrysler 300. It only books out at $7200 and that’s high end. They are asking $9850 for a car that’s only worth $7200. They told me they could only come down to $8500 for a car that is only worth $7200. And I was planning on trading in my car which is a 2014 so it is six years newer and my car books out at $12000. They offered to only pay off my car which is $9000 so I would have immediately lost $3000 on my car, and then paid $1300 more than their Chrysler 300 is worth. So all and all I would have lost $4300 right off the bat. When I refused they turned me away. As soon as they realized that I had knowledge and knew my stuff and they were going to be able to take advantage of me they refused to work with me and told me to leave. They will only work with you if they can take advantage of you. Furthermore they lied to me multiple times. I have the apps for all three major credit bureaus on my phone. All three have my credit score in the 700’s the “manager” told the salesman that when he ran my credit that my credit score is only 630 which is a lie. I even showed the salesman my credit scores on all three apps. Also I told them that I would only finance through my credit union. And the manager told the salesman that he sent it to my credit union and my credit union came back and said that they would only approve me if I put $3000 down. As soon as I left I called my credit union and they said that not only did the dealership not send them anything but nobody at my credit union told them I needed to put $3000 down. So not only are they crooks but they are liars too. The salesman I was working with was very nice. He even pulled me aside privately and told me that they were trying to take advantage of me. It’s the manager there that is a knucklehead. And to top it off I lost 9 points on my credit today. So all in all I didn’t even buy a car from them and they still managed to take advantage of me. What an absolute rip off. Do not ever go here! They are crooks!!!

UPDATE TO EARLIER REVIEW-On 07/06 I received a phone call from Chris(?) from the corporate office asking if he could help change my mind. I told him that I had to replace my windshield and that I had scheduled it for 7/11 at a cost of $485.00 for after market and that I will need to get the camera recalibrated and he offered to get me a new windshield and will also recalibrate it if it would help (said that my cost would be $150). I agreed to this and he said that someone from the Hyundai store would call to make arrangements. I canceled the 1st windshield guy and now 5 days later NO CALL!! I knew I should not have canceled the first windshield guy. These guys are either completely inept or they are criminals. PLEASE HEED THE WARNING!!! #THEYDON'THEARYOU I need to advise on a recent customer experience at your downtown hyundai store. I have a 2019 Sonata Hybrid and it has had a warranty issue on an electric water pump. It has now failed twice in 50,000 miles. This is my 4th Sonata over the last 20 years and have been extremely happy with the product. I understand warranty issues sometimes arise, but it's how it's handled and the experience with your service that is the issue. The 1st time the water pump failed it took several days to resolve and then when I received my car back and drove it home, the next morning the car would not start. I had to have car towed back to dealership and after they reviewed it they advised that the tech who did the water pump did not connect the battery properly. This last time (6/29/23) they had the car for 3 days, called to advise that it was ready for pickup. Picked it up and drove it home. The next morning when I started the car, the check engine light was on. Then had to take it back and was advised that they had failed to do an update. In both circumstances, i was left to my own accord to make arrangement to have my car shuttled back and forth which caused both my wife and I time out of work. Also, when we were driving the car back to the dealership due their lack of attention, a rock hit my windshield and I now get to purchase a new windshield. (the car would not have been on the road at that particular time of day and therefor would have avoided the rock). Other examples of the customer experience with your service, is when my service notification came on and I took it for maintenance, they never reset the notification, so everytime I started my car for next several months I had a service need notification. This last time I thought I should advise the General Manager (Trent?) and he was very apologetic but offered no reason nor solution and I felt disappointed that my words fell on deaf ears. He advised that I was being rude and walked away and said he would have comp'd a windshield if not for me being rude to him. I don't feel that he followed the slogan "We hear you". I called the corporate office yesterday to speak to someone and the receptionist advised that someone would be calling me back later in the day....no call. If this was just one bad experience I would just shake it off (and have to this point) but with the repeated experiences I feel that someone needs to know. Anyway for what it's worth. But I will not deal with Ken Garff every as this is my only recourse as a consumer and will advise all that I can of my experiences and advise them accordingly. Thank you.

My sister for over 10 years dealt with this dealership. Unknown to her and prior to my business trip I was told the brakes were good. Shortly thereafter she dropped the car off for AC repair. Based on dealer brakes needed repair. We attempted to address this issue with both service Managers. We asked for the head dealership manager but were not important enough to meet with them. Service Management said we should have taken pictures of the brakes prior to drop off. Claimed no documented proof existed because it had been about a week. Yet other video documentation /records still existed from years prior. Then repair was a basic maintenance suggestion. Whaat! Then comparisons to my sister and people who come in and lie to get free service. Never once would they acknowledged her perspective of feeling fraud / lied to. She attempted to negotiate that she errored on trusting them, but that doesn’t mean fairness should be excluded. She wasn’t asking for a full refund of all services, which was thousands of dollars. Just some the break expense. Even after I told these two managers she was going through a hard time emotionally due to our fathers recent death and to stop their behavior, they did not. The manager continued his behavior even after signs of her shaking to engage in conversation we both felt hostile. She became overwhelmed and collapsed on their service area floor shaking. She considered employees at this location to be long term associates and some regarded as friends. She knows many of them by name. So, how many of these employees called 911 after I asked. How many called as I assisted my sister on their service floor and in a chair for approximately 10 minutes. Zero! Their empathy after her medical issue was to credit her card for $200. Her value, loyalty, and friendship was monetized to this event- insulting. If you place ethics and morals over dollars help change the culture here. If you value your loved ones and this treatment doesn’t sit well with you; don’t give them your business or dollars.

Their service department is dishonest! I have been lied to multiple times by their people. I will NEVER take my car there again. It is the worst service I've ever received in my life and have never been treated so horribly.

The service department here is a mess. I realize they are remodeling but I took my car in one week ago because the Blind Spot Detection system was not working. I had to schedule my appointment one month out. Left the car foe half a day now one week later I have the same error message. I've tried calling the service department and left messages with no response. $190 for the repairs. I was able to get an appointment at Murdock Hyundai two days out (could have been next day). Never going back to Garff.

We bought our car two months ago. It is a brand new Hyundai Tucson 2022. The automatic engine stall is making sounds. The car is now shuddering when we drive it and it will no longer get up to speed. We brought it to the dealer once. The said that the receptionist had put in our car as an oil check so they could take care of the issue that day. They said they would call the next day. They STILL haven't called. Its been a month. We have called 5 times since then and heard nothing back. That one day we did take our car in, they took off a plastics piece on the dash of the drivers side and forgot to put it back. We now have a bunch of exposed wires hanging by the drivers feet. We are a single car family and honestly this whole thing has been a mess. Ken Garff has not been helpful. We would not buy from them again. Terrible service and honestly a terrible car. We have a lemon.

If I could rate it -5 stars I would. Everything from trying to go under my nose and charge me an extra $2000, to unhelpful salesman, to agreeing to upgrades on my purchase amongst themselves without my consent. Just an overall horrible experience. Basically everything about this experience was a nightmare. Our salesman was not helpful. We found a car we really liked online so we called and the salesman said he could send us a video of the car. Never got it. Even when I asked multiple times he just stopped responding all together. Eventually we just drove to the dealership because we needed a car. We found something we liked and made an agreement on a price for the car and put a deposit down because the car wasn’t going to be there for a few weeks. We never got any updates on when the car was coming, it probably took at least times reaching out before actually getting a response for each update. Eventually we found it had arrived and when we came back to pick up the car we told them we were in a bit of a rush and ended up sitting there for close to two hours before even getting to the paperwork. When we finally got to the paperwork they tried to charge us an extra $1000 MSRP on the car, I caught that one and had it fixed before signing. We were told about this vehicle protection that was included in the price but when we got home with the car I found out it was optional and cost another $1000. When I confronted them about they said “oh it comes on all cars everyone has to pay for it” even though it clearly says on the document it was optional. The classic send off of the manager sending me to the financial guy and the financial guy sending me to the manager. Turns out when we agreed on a price and I made a deposit they decided to have it installed without informing me whatsoever. They kept saying it was agreed when we made the deposit and was included in the document. Even though we made no such agreement and I never saw this document. So they really just went under my nose and charged me for it and wouldn't admit it afterwards so they kept coming up with different excuses that didn't add up wo then they'd make another excuse to try and cover up the last. They tried to make it up in a very mediocre way that wasn’t even close to the $1000 extra they went under my nose and charged me for. My family has bought lots of cars from Ken Garff dealerships but this one was absolutely horrific. We love our car and totally recommend buying a Hyundai but I will never recommend anyone going to this dealership.

DO NOT BUY A CAR FROM HERE. If I could rate it -5 stars I would. Everything from trying to go under my nose and charge me an extra $2000, to unhelpful salesman, to agreeing to upgrades on my purchase amongst themselves without my consent. Just an overall horrible experience. Basically everything about this experience was a nightmare. Our salesman was not helpful. We found a car we really liked online so we called and the salesman said he could send us a video of the car. Never got it. Even when I asked multiple times he just stopped responding all together. Eventually we just drove to the dealership because we needed a car. We found something we liked and made an agreement on a price for the car and put a deposit down because the car wasn’t going to be there for a few weeks. We never got any updates on when the car was coming, it probably took at least times reaching out before actually getting a response for each update. Eventually we found it had arrived and when we came back to pick up the car we told them we were in a bit of a rush and ended up sitting there for close to two hours before even getting to the paperwork. When we finally got to the paperwork they tried to charge us an extra $1000 MSRP on the car, I caught that one and had it fixed before signing. We were told about this vehicle protection that was included in the price but when we got home with the car I found out it was optional and cost another $1000. When I confronted them about they said “oh it comes on all cars everyone has to pay for it” even though it clearly says on the document it was optional. The classic send off of the manager sending me to the financial guy and the financial guy sending me to the manager. Turns out when we agreed on a price and I made a deposit they decided to have it installed without informing me whatsoever. They kept saying it was agreed when we made the deposit and was included in the document. Even though we made no such agreement and I never saw this document. So they really just went under my nose and charged me for it and wouldn't admit it afterwards so they kept coming up with different excuses that didn't add up wo then they'd make another excuse to try and cover up the last. They tried to make it up in a very mediocre way that wasn’t even close to the $1000 extra they went under my nose and charged me for. My family has bought lots of cars from Ken Garff dealerships but this one was absolutely horrific. We love our car and totally recommend buying a Hyundai but I will never recommend anyone going to this dealership.