Euro Motorcars Devon

Yes, sales Person Dunham was awesome very professional took care of me from beginning to end. You have awesome people there shout out to Jeremy is my regular service guy the best people ever

If I could give less stars I would. Sure it's a huge clean lovely dealership. It takes forever to get an appointment. Forever to get your vehicle back. And when it does come back it doesn't come back without damage, every single time. The cars cost a ton, service is $225 an hour which is ridiculous, parts very expensive, and while they want to be there for you, there is just no feeling that your important. Your car is just another box of metal. Even with a nice service person and amazing service manager, you are assured of a slowness of service with no feeling of being a VIP ever. Period. The mechanics are OK. Just OK. Except for if you use the shop fore person. They need to slow the xxxx down, know who they are dealing with as a customer on a case by case basis, stop rushing though service, and do something to make you feel special. Why would you want your car brought to a place that really absolutely makes you feel uncomfortable and worried about the service and your car. And without a doubt. You will have to have your car cleaned, not washed, cleaned, from the mechanics work and grease inside after you leave. No one takes the time to wipe the grease off of anything. Sorry. Again. It's an awesomely huge expensive dealership owned by a mechanic who used to work on Mercedes. But that guy isn't here doing the work and he doesn't know the reputation he is getting one car at a time. Find a mechanic, if you can elsewhere, who can handle your work, and don't go in unless you absolutely need a Mercedes machine or repair. Period.

Eugene Jackson, the service department technician, provided me with outstanding service. Brought in my car because there was a safe recall for replacing the fuel. During the check, Eugene found 2 of my front tires have bubbles in the side walls so he advised me to get both tires replacement. Luckily, I also purchased a tire and wheel warranty when I purchased the car, so I was able get a replacement at no cost ( though the alignment will still cost $219) . Thanks Eugene !

Phil is the greatest and prestigious sales person that I've ever encountered. He knows and remembers his customers by name regardless of how many years may pass. He provides the best service for his customers and will above and beyond for you to obtain the deal ever possible. If you want to receive the best service ever and a great experience of buying or leasing a vehicle then you must request that he is your sales person. I will always be grateful to him and his outstanding sales service. Thanks so very much Phil. Also, the finance department is great too.

I purchased a new 2022, and S580. The car was of course at the time sold above sticker because of "COVID Inventory demand". However shortly after I began experience wheel problems and wheels bending consistent to a rim not up to the weight and size of the vehicle. In January 2023 the vehicle was returned to the dealership for the repair of a sensor in the rearview mirror module. The car was at the dealership 61 days prior waiting for a small sensor lense. I still have yet to receive any advocacy by the dealership with the manufacturer. All the way around the salesman provided little to no support, the service department only did what they could when the part was made available but its very disappoint that the dealership does not stand behind the products they sell.

Cordial honest and one of the best Experiences I have ever had with a Car purchase

I made an appointment at Euro Motorcars Devon Mercedes-Benz two (2) weeks prior for leaking rear corroded brake lines on my extremely well-maintained, dealer-serviced 2011 ML-350. I brought the car in at 7:30AM on a Tuesday; advised the technician specifically what the issue was with the car; and waited for their advice. After I followed-up one (1) day later where I was advised a technician would be free to look at it the next day; two (2) days after I brought it in (at my appointed day and time), I received a video describing what the issue was (the exact same issue I had advised them two days earlier day when I brought it in at my appointed day and time)! A few hours later I received a quote to replace the corroded brake lines for get this … $7,065. I understand dealerships like this charge a lot more than independent garages and mechanics, but $7,065 to replace some brake lines?! IMHO that was the dealership telling me, “No thank you, we don’t want to do this work but if we do, you will pay us an exorbitant amount of money”. There is NO way replacing some corroded brake lines on a well-maintained 2011 car should cost that much. No way. What made it even worse was the fact they had the nerve to charge me $222.61 for doing the “assessment” when I already told them exactly what the problem was when I brought the car in, yet they held on to my car needlessly for two (2) days, waiting to look at it and then quoted that absurd amount of money! After a prior sub-standard issue I had with this dealership where I shared my opinion with my assigned service technician and also their online survey questionnaire (to which I never received a response), I will never … ever step foot in this business again … and neither should you if you value your time and money.

Evan was fabulous and made things very simple and easy. I appreciate his professionalism. Also, finance department great!

Very easy to work with and made the car buying process enjoyable, fun and stress free

Made the process very easy great customer service skills will definitely work with this employee for future purchases