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Mullahey Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (45 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (45 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mullahey Ford Service dept

Don't judge a dealer's service by the appearance of the facility. While well maintained, Mullahey's facility is definitely not one of the more impressive ones. Their service staff, however, is excellent. Courteous, knowledgeable and conscientious. There's a real neighborly feel to this dealership. I've found all the personnel go out of their way to show they're part of the community by showing respect and being courteous. The best Ford dealership I've ever experienced, and I've had multiple Ford products in multiple locations (Mustangs, Rangers, Explorers, in NorCal and Central Coast

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We work hard to stand out among other dealerships, Joseph! Thank you so much for being one of our valued guests and we look forward to your next visit!

Ford Explorer

Everybody was friendly and knowledgeable. The process was simple and straight forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for being one of our valued guests and we look forward to your next visit!

Mullahey Ford

My overall experience with Mullahey was positive. Evan was great - not pushy, very encouraging. Slowly, he took me step by step in the car purchasing process. Sometimes he thought I was jumping ahead of myself (whereas most car dealerships would gladly jump at). I traded a car in and purchased a car and they were very approachable and worked with me the whole way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Amy, our Staff works hard to go the extra-mile for our valued guests! At Mullahey Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Purchase of used car

Excellent customer service. Extremely helpful and went out of their way offer is a great price and deal or the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Staff! Great service!

They made buying this car the most pleasant experience I've ever had. Great team of staff at Mullahey Ford!! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Poor Customer Service

I purchased a Ford Explore Platinum. The buying experience was ok. The dealer prep of the vehicle before the vehicle was released to me was awful. The Explorer was handed over to my wife and I dirty, but according to the salesman the vehicle was detailed. For the first service, I took the car to Mullahey Ford and the service rep was energetic, very friendly, and helpful. The first service was free (although I believe nothing was done). I picked up the vehicle from it's first service and it was dirtier than when I dropped it off. I do expect a $50K plus vehicle to be washed by the dealer after the first service at a minimum. When picking up the vehicle, a different customer service rep was there and very unfriendly. He brought the Explorer out and walked away without saying a word. One of the cashiers is just a grumpy, unpleasant, unfriendly woman. After the initial purchase, my wife and I noticed some paint problems and the fuel door was misaligned. I must say the body shop did an amazing job with the paint repair and repairing the fuel door. Unfortunately the bottom line is that I will not purchase my next vehicle from Mullahey Ford. I will not bring my Explorer back to them for service, as I no longer trust them. Also, I do not recommend them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

scammers don't do business with them.

I just today tried to make deal only to have the Sales Manager refuse all the salesmans work and try to jack the price and additional $1000 after i provided a credit report and they realized I have very good credit. Thats $1000 over what kbb reported the price was top of the dealer book. Scammers Never deal with Mullahey anywhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mr.George Kokotovich

the people I dealt with were knowledgeable ,accommodating , and pleasant to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your feedback! We hope to be of service to you again! Take care!

Very good service

Good Service, I would recommend this dealership, nice people working in the dealer family environment everything was very easy and fast

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service!!!

Rich and Bronson are great. They get me in on short notice every time. Because of the exceptional service from them, I decided to buy my wife a brand new Explorer from here as well!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Jon! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!