Reviews
Write a reviewMost impressed
Gary took the time to teach me all about my new car. I've never owned a new car before so the most modern thing I'd ever used is a CD player. Gary taught me about the navigation, setting up my Sirius radio, suspension settings in the car, back up camera, syncing my phone, everything!! Two days after I bought my car was daylight savings time and I didn't know how to change my clock. Charlie from service walked me through the process. I bought a Golf R and the manufacturer sent regular looking key fobs, so the service manager was nice enough to change out the plain chrome pieces for R chrome plates on my key fob. Then, Brian in the parts department did research for me on winter wheels and tires for playing in the snow all winter. People I didn't even know passed by me and congratulated and complimented me on my new car. These guys at Dublin Volkswagen are truly amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
VW dealership review
Gary was very helpful in securing the car we ordered. This is the 2nd vehicle we have purchased from Gary at this dealership; he kept us posted on the expected ETA of the car, and has followed up a couple time since we have taken possession. Very thorough without being pushy.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Top Notch Service!
I love my new 2016 Passat! It was a pleasure to work with the entire staff at VW Dublin. Sue and Larry provided excellent customer service and expertise. Dennis is an exceptional GM and lead a great team of professionals who know their stuff. I will definitely recommend to my family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic dealership
Made the deal over the phone at 4 pm, picked up the car at 10am the following morning. Great price, great service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Misss
Great experience! Bought VW Bettle from Paul! He is amazing and funny guy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love my Jetta!
I thought that the folks at this dealership were very professional and respectful. They listened to what I was looking for in a car and didn't push anything else. The process was very smooth. Definitely very kind folks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Never go to this dealer --Dublin Volkswagen
Dublin Volkswagen dealer is worst and the sales guys all ways tell lies about the Car. If they promise something they never fulfill. My suggestion is waste of time going to that dealer. I never recommend to anyone unless if you decide to deal with them.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
IN LOVE!!!!!
Great experience! Bought a car yesterday from Dennis and I am so incredibly happy. He was a wonderful salesman and not pushy at all I told them I was looking at a few cars at different dealerships I wanted to find the best one at the best price and Dennis was just phenomenal. My boyfriend and I were so impressed, we just had an awful experience with a sales person at another place. It was nice to see someone who actually cared about the person and not just the deal. I got an amazing price on my car and he even had it waxed for me then bought us hotdogs and drinks from the BBQ they were having. Overall just amazing. Go here if you want a new car! Ask for Dennis!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They Aren't Good With Details
I was inquiring about a used car on the internet. I had to send two Emails asking what the wheel size was, before getting an answer to my question.
- Customer service —
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Incredible experience at this dealership
Too many great things to write. I had just about given up on VW overall as the prior dealerships were either disinterested to terrible concerning quality. Never had a more professional experience when buying a car. Finally, I live in Calaveras county and was willing to drive over 2 counties to get to this one because of the overall poor experience with VW dealerships. The follow-up has also been very good, nearly perfect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase