Fred Anderson Toyota of Charleston

This is my third new vehicle bought from this dealership in the past six years. Once again, I worked with a professional who was knowledgeable, honest and provided a great buying experience. His name is Tem Temuri. I highly recommend you give Fred Anderson Toyota of Charleston and Tem your first stop in buying a new vehicle.

It's impossible to rate the service at a dealership when you get NO service, but that has been my experience with Fred Anderson Toyota Charleston. I first went to the dealership to get a warranty issue addressed. When I dropped the car off, I asked that, while they had the vehicle, they change the oil, as well, to save me making two visits. Upon picking up the car, the service manager, Jason Cartin, explained the warranty work was done at no charge, as he handed me my keys. But when I told him I needed to pay for the oil change, he gasp, apologized and said they had forgotten to do it. He volunteered to complete the oil change at a later date at no charge. That's when all the problems started. After a couple of weeks, I called Jason's direct number several times to make an appointment but never got an answer - only voicemail - and never got a call back. Finally, I called the main number and asked for Jason, only to be informed that he no longer worked there. (Funny, his voicemail still worked!) So I asked to make an appointment and was put on hold for approximately 4-5 minutes. Then the line went dead. I called back and asked to speak to a manager and Blake (don't remember his last name) came on the line. I explained by saga and he promised to have Keith Clawson, their new service manager, call me. That was a Monday morning. Three days later, I had still not heard from anyone at Fred Anderson Toyota. So I called the other Toyota dealer in the Charleston area. And though it is 20 miles farther from my home, I made an appointment for the following morning. I was in and out in an hour. Amazing, since I had been trying to get the same lousy oil change from Fred Anderson Toyota for weeks! Bottom line is, you can't complain about the service at Fred Anderson Toyota because there isn't any!

All the folks I encountered are friendly and helpful. Chris Mitchell was focused on finding the right vehicle for our needs and budget. He did not "play games", not pressure and very fair. I have never referred someone to a dealership in the past but because of how Chris treated us, I recommended him to my good friend who bought a new truck the following week. Chris is a real gentleman! The first person you meet in the dealership is Heather the receptionist. She is very friendly, courteous and helpful at every visit. Chivas is fantastic! I had a noise when braking and cornering Chris took me to Chivas who fixed the noise while I waited and he had to climb into trunk. He is the guy you want as a brother-in-law or neighbor.

I get out of my car to someone greeting me very nicely and handling my vehicle, as soon as I step in the dealership I was immideately taken care of. Truck was serviced in time promised and vehicle was cleaned. Exceeded my expectations of what is just a basic service.

The guy who helped me was very friendly and helpful and the waiting area is nice. The appointment did take longer than I thought it would.

A friendly atmosphere, clean environment and easy going staff. I would recommend this dealership if you are looking to buy a used car at a fair price.

Brent made our 4Runner purchase really easy. He is very knowledgeable and we were amazed when he mentioned that he's been working for around 15 years at this dealership. Great shopping experience. Thanks!!!

Thank you for your help and honesty in helping us pick out our highlander. We really appreciated how knowledgable you were about the vehicle we chose.

The service was done in less time than had been estimated. As always, the waiting area was very comfortable and inviting.

By far the best car buying experience. Easy, smooth and transparent Don and John made the process a breeze. Just awesome