Union Park Honda BMW Buick GMC Volvo Car

Do not travel to this dealership if you live out of state. I went into the dealership on Saturday to look at a used BMW X5 after communicating with Mandy, who at first seemed extremely helpful. Halfway through my 7-hour drive to see the vehicle, she texted me to let me know that the shop notes mentioned the head gaskets might need to be replaced. She later told me the car was running hotter than normal and said she didn’t feel comfortable selling it knowing i had to commute back home. We spoke on the phone and discussed potential repair costs and warranty options, which should have been my first red flag — why would a dealership willingly sell a car they know has mechanical issues, refuse to negotiate the price, and expect the buyer to cover a costly repair? She also told me the car was being sold “as is,” and if it broke down during my drive home, they wouldn’t be responsible unless I purchased an additional warranty. Despite that, I decided to continue my trip, test drove the car, and chose to move forward with the purchase. Halfway through my credit application, the sales manager, Drew, came over and told me that unless I was paying cash, they couldn’t sell me the vehicle because they weren’t sure it would pass another state’s inspection. At no point during my communication with Mandy was I asked how I planned to pay, and she knew I lived out of state and was driving seven hours to see the car. Drew told me he’d follow up Monday to find a solution for out-of-state financing, and Mandy said not to worry about leaving a deposit — that I could come back Friday to complete everything. I left the dealership that night thinking everything was fine. However, I heard nothing on Monday. When I texted Mandy, she didn’t reply. I called Tuesday and spoke with Drew, who casually told me they sold the vehicle. He remembered me but, conveniently, didn’t recall anything he had said about holding the car or working out financing. I was genuinely interested in the vehicle — it was exactly what I was looking for — but it’s clear I was pushed aside because I wasn’t paying cash and lived out of state. The lack of communication and professionalism was extremely disappointing. Would not recommend anyone travel to this dealership.

They lied to me to get me to come back to their dealership only to try and pull a switcharoo and tried selling me a much lesser version. Very deceptive practices

Stay away! Treated with nothing but rudeness and contempt when we tried to buy a used car from them. Completely unwilling to answer questions about what options were available for purchasing the used car with a missing key fob. The vehicle we tried to purchased was detailed after we decided to move forward with purchase but Stevie Wonder could see the car was dirty upon inspection before delivery. The sales manager used the excuse we are "Busy" at the end of the evening. This was the excuse for the entire bad experience. We left without any vehicle and feeling like they would rather not do business with us. I highly recommend one of the other much more competent dealers in the local area.

Highly disappointed and do not recommend Union Park BMW. I recently purchased a 2022 X3 M (previously owned by the sales manager) and had multiple issues since the day I brought it home. Let me start off by saying the day we purchased the vehicle, it was down pouring raining outside. We did not even get the chance to see the vehicle inside to do a walk around first, the salesman just brought the vehicle up to the front of the showroom doors and just asked us to drive it. The vehicle was BEYOND filthy when I got it as seen in the photos. The vehicle was not detailed professionally AT ALL. I had to actually detail the whole car myself afterwards. Detailing department should all be let go. It also had a camera issue with the windshield that was not fixed prior to delivery, so now I have to take time off to make another trip down to get that fixed. Great! We noticed also that the driver’s door window and windshield were BOTH scratched! Attached photos as well. Spoke to the GM and he stated that there was nothing they can do since it’s a “Used” vehicle. You don’t sell someone a used $60,000 BMW with a scratched door window and windshield! How would the sales manager not know this while he owned the vehicle too? It’s HIGHLY noticeable. Highly disappointed in the management at Union Park and don’t recommend them for purchasing any vehicles new or used.

I have been a customer with this dealership for like 10 years, I took my car to them, for my passenger window which need a regulator. 1. I had to pay $179.00 for diagnostic. Then got the text about the cost for replacement which was $1,495.00. I got a second opinion and it came in at $300.00 very disappoint in how much the difference in price. So how much I have paid over the 10 years that i have giving my business to this dealership!!!!

Bait and switch with finance rate. No consideration/phone call or any mention of change and we came from over 1.5hrs away. The scored our credit below what it actually was to hike the interest rate. Other fluff charges on the contract and had multiple other contracts with each one removed. Key fobs are supposed to be presented in a box with key chains and the box was presented as a personal gift no explanation of the missing spaces (this was our 3rd vehicle of the same brand….we know how the presentation goes) Sales manager never left his office or even spoke to us. The whole experience was less than enjoyable and the sales representative tried to push BMW more than Jaguar we later found out because the commissions were higher.

Union Park Buick GMC Review I rarely write reviews but feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrating. After purchasing a vehicle, the title was sent to the wrong address due to an error between the salesman and me. The sheer frustration of this situation was exacerbated by their inability to provide a tracking number to confirm delivery, despite my multiple inquiries and the title supposedly being sent via FedEx weeks earlier. The lack of assistance and accountability was consistent between the salesperson, the sales manager, and even the staff answering the main phone number. My efforts to resolve the issue were met with indifference and unhelpful responses, causing this ordeal to drag on for several months. This lack of accountability is a clear sign of their poor service and should serve as a warning to potential customers. Although the dealership repeatedly claimed that either the state delayed the title or that it had been sent, they only provided the tracking information months after my persistent follow-ups. When I requested a reissued title, there was no meaningful follow-up or attempt to assist me. I continued to receive vague responses like, “We sent it” or “A new title will take 5–7 business days,” but no action was ever taken. When I finally spoke to my salesperson directly, he admitted they hadn’t done anything after weeks of me asking for assistance to remedy the situation. I even called the used car manager, who never returned my call. This experience caused me considerable stress and frustration, as I couldn’t register my vehicle in my state before the temporary registration expired. Had Union Park Buick GMC communicated properly and followed up when the title was mailed, the situation could have been resolved much sooner. Unfortunately, their lack of attention and care after the sale made it clear that customer satisfaction was not a priority. I had to personally track down the title myself by contacting the location where it had been mistakenly sent. The dealership didn’t even open a case with the shipper to find out where the title ended up—I had to handle that on my own, bearing the burden of their mistake. This unnecessary stress and frustration could have been avoided if they had been more proactive and responsible. Thankfully, I was able to retrieve the title and avoid further complications with getting my car registered. Due to this experience, I will not do business with Union Park Buick GMC again and intend to report this issue to the Better Business Bureau. This level of service exemplifies why consumers are often wary of car dealerships. I strongly advise others to be cautious when dealing with this dealership and to carefully consider their options before making any decisions.

I sent them an inquiry and they never bothered reaching out to me. Their loss. I guess they don’t want to sell me a vehicle.

Went in to look at a 10 yr old used car. Started working with Andrea and it was great. I some how then ended up working with Tom who was a stereo-typical used car salesman. Told me the damage under the front bumper was "normal wear and tear." Which it was clearly from an impact. Worse part was they were secretive about the TPM system on the car. It was an issue and they knew it and didn't disclose it. Had they not been so shady about it I would've likely purchased the car. Thank God he gave me the wisdom not to. I dodged a bullet there.

My initial account with the service rep Shaun Bradford was great. At this point I’m hoping for the best in communication, completion and price.